Providence St. Joseph Health

Job Information

Providence Security Support Specialist, Lead in Spokane, Washington


Providence is calling a Security Support Specialist, Lead ( Security, Variables, 1.0 FTE) to Providence Holy Family Hospital in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Provide support to the department in the areas of scheduling, accountability, security and safety. Responds to changes in emergent staffing needs.

  • Act as an expert resource to Security Support Specialists regarding Providence parking and security policies, procedures and expectations.

  • Coach and provide feedback to assigned caregivers to ensure compliance with Providence policies, standard operating procedures and Spokane Municipal Codes. Reports performance concerns to supervisor.

  • Train new and existing Security Support Specialists in new policies, processes, procedures or skills.

  • In the absence of a supervisor, provide leadership in emergency or high stress situations to ensure prompt and appropriate response by security staff.

  • In the absence of a supervisor, act as the security department liaison for other departments within Providence, law enforcement agencies, and other outside agencies that interact with security.

  • Receive non-emergent service calls from caregivers, patients and visitors related to parking, access control, badging and other general information requests.

  • Screen visitors in-person or via intercom and camera to determine appropriateness of after hours access to PHC facilities.

  • Monitor surveillance and camera systems, as well as alarms from access control and intrusion systems, and coordinate the response to any interruptions with the security operations center, security personnel, law enforcement, and other departments as required.

  • Generating work order and maintenance requests for parking and security related issues, including contacting other departments or agencies for follow-up.

  • Identify and communicate critical incidents or events according to established notification procedures—including senior management, as appropriate—and coordinate incident response logistics, provide direction and response instructions to security teams, and create accurate and timely incident reports.

  • Assist in coordination of service requests for after hour call transfers, access, additional security officer deployment or re-posting as requested.

  • Create and print photo identification access badges for physicians, caregivers, contractors, vendors, students, and volunteers within the Spokane Service Area.

  • Manage access control within Ccure and Galaxy by activating, extending, or removing/deactivating access at adhering to approval and programming standards and naming conventions for ease of use and consistency within the physical security electronic access control system.

  • Complete badge request changes including title, department, location change, credentials, name, etc., within the service area.

  • Respond tactfully to complaints and resolve badge/access issues. Deescalate verbally challenging situations as necessary.

  • Provide day-to-day administrative support for Security Services including: answering phones, greeting visitors, ordering/distributing office and photo ID supplies, processing invoices, driving record checks, setting up and maintaining filing systems and records, preparing outgoing mail, preparing meeting/conference materials, scheduling/coordinating meetings, reconciling monthly procurement card statements.

  • Coordinate PHC multi-campus daily sec security staffing and scheduling needs.

  • Attend all mandatory in-service training programs.

  • Emotional Demands: Demonstrate emotional stability by being able to function appropriately and effectively in dealing with critical, stressful or unexpected situations.


Required qualifications for this position include:

  • H.S. Diploma or GED

  • One (1) year customer service, administrative, communications, or security related work.

Preferred qualifications for this position include:

  • Associate's Degree

  • Three (3) years customer service, administrative, communications, or security related work.

About the hospital you will serve.

Providence Holy Family Hospital is a progressive, full service hospital in Spokane, Washington, offering a full range of medical and surgical services as well as specialty support and outpatient services. The hospital primarily serves north Spokane County—the fastest growing area in our region. We are currently licensed for more than 270 beds. As a not-for-profit Catholic hospital, every dollar we earn goes back to the community we serve. Providence Holy Family Hospital received several Five Star safety and excellence awards last year, including Patient Safety, Pulmonary, Respiratory and Critical Care.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Facilities Security

Location: Washington-Spokane

Req ID: 277536