Providence St. Joseph Health

Job Information

Providence Health & Services RN Practice Manager - Advanced Heart Disease and Transplant in Spokane, Washington


Providence is calling a RN Practice Manager (Advanced Heart Disease and Transplant, Days, Full Time) to Providence Medical Group in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Clinical Responsibilities:Function as a resource to nursing personnel for critical decision-making and problem-solving and patient flow.

  • Provide guidance, direction and development for clinical staff.

  • Monitor the compliance of nursing care with best practice.

  • Create, implement and maintain nursing policies/procedures and protocols.

  • Train, coordinate, and develop staff to assist in the delivery of patient care and provides teaching to patients and families.

  • May participate and manage Clinical Community Outreach projects, continuously monitors and provides input for improvement.

  • Clinic Operations Responsibilities:

  • Manage day to day clinic/department operations to ensure smooth operations, quickly resolves operational issues/problems as they are identified.

  • Patricipate in Community Outreach, continuously monitoring referral patterns and provides input for improvement.

  • Ensure effective patient care management that promotes high patient satisfaction. Provides input into the development and implementation of new clinic programs to increase and maintain patient volume and satisfaction.

  • Supervise daily staffing needs of assess patient care needs and optimization of provider availability.

  • Responsible for staff recruitment working in collaboration with Human Resources.

  • Coordinate the training and orientation of new provider and staff members; assesses new staff members strengths and growth opportunities.

  • Prioritize and plan work activities, uses time efficiently, plans for additional resources, sets goals and objectives, develops action plans to manage goals and process changes.

  • Provide timely employee evaluations; also provides timely employee coaching, mentoring and disciplinary action as necessary.

  • Manage difficult or emotional patient care situations, responds promptly and solicits feedback to improve patient care.

  • Maintain a safe environment for patients, staff and visitors.

  • Facilitate/Lead clinic Lean improvement activities to ensure the development and implementation of processes that support quality patient care and effective work performance.

  • Model professional behavior, good work attendance and appearance expectations.

  • Participate in strategic planning, marketing and business growth and development.

  • Work with Revenue Cycle Management to ensure the accurate and timely billing of charges.

  • Adhere to established company compliance, policies, procedures and protocols.


Required qualifications for this position include:

  • Graduate from an accredited school of nursing

  • Currently licensed as a Registered Nurse (RN) in Washington state

  • 6 years of management experience

  • 10 or more years of nursing experience

  • Experience with Microsoft word, Excel and Electronic Medical Records

Preferred qualifications for this position include:

  • Ambulatory care experience, acute care experience clinic procedures, ability to create Policies and Procedures, implement, and monitor annually, knowledge of Regulatory compliance such as OSHA,CLIA and HIPAA, schedule management, registration, use of electronic medical record, patient flow, continuous process Improvement Lean, billing/coding referrals and authorizations

  • 3 years of experience in ambulatory/outpatient clinical setting as a manager or RN

About the hospitals and clinics you will serve.

Providence Health Care has a commanding presence in Eastern Washington. We offer a full range of medical and surgical services as well as specialty support and outpatient services for adults and children. Our providers and staff strive to create a distinctive health care experience for each patient- one focused on trust, respect, communication and teamwork.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: Washington-Spokane

Req ID: 288076