Providence St. Joseph Health

Job Information

Providence Patient Registrar - 0.0 FTE, Variable Shift in Spokane, Washington


Providence is calling a Patient Registrar (Patient Registration, Variable, 0.0 FTE, On-call) to Providence Sacred Heart Medical Center & Children's Hospital in Spokane , Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern system

In this position you will have the following responsibilities:

  • Maintain and promote positive, open and honest interpersonal relationships with customers (physicians, employees, visitors, patients, and other PSHMC publics)

  • Provides high quality service to all customers; focuses on understanding customers’ needs and follows through

  • Demonstrate respect for the capabilities, different cultures and or personalities of co-workers and Medical Center publics within the mission/values of PSHMC

  • Promote and demonstrate effective, open and honest written and verbal communication skills

  • Demonstrate self-management behaviors, which reflect a positive image of PSHMC, following established policies and procedures and promote an efficient, cost effective work environment

  • Demonstrate good stewardship of resources by treating property of customers, Providence Sacred Heart Medical Center and co-workers with care and respect

  • Work cooperatively and collaboratively with all levels of staff and other disciplines for problem solving without blaming

  • Demonstrate flexibility by readily adapting to different situations to complete work

  • Register patient (inpatient, outpatient or series) at the time of service, within established time frame

  • Follow registration scripts for patient interview, HIPAA requirements, physician referrals, insurance authorizations, etc.

  • Collect patient/guarantor portions due, such as co-pays, deposits and deductibles

  • Accurately scan and link documents per guidelines

  • Consistently obtain Advanced Beneficiary Notice on all patients per established procedures

  • Refer accounts/patients to Financial Counselor for financial arrangements questions.


Required qualifications for this position includes:

  • High School Diploma or GED

  • Higher-level education coursework/training in health records science

Preferred qualifications for this position includes:

  • Two (2) years of hospital or medical business office experience

  • Working knowledge of word processing and spreadsheet computer applications

About the department you will serve.

Providence Sacred Heart Medical Center & Children’s Hospital has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Patient Services

Location: Washington-Spokane

Req ID: 298456