Providence St. Joseph Health

Job Information

Providence Sr. Product Owner I - Marketing Technology in Seattle, Washington

Description:

Providence St. Joseph Health is calling a Sr. Product Owner I - Marketing Technology PSJH to one of our remote locations in Washington, California, or Oregon.

We are seeking a Sr. Product Owner I - Marketing Technology PSJH who will help manage our suite of marketing technology tools and services. In this role, you will be the product owner for various homegrown and third-party platforms and tools we use to solve our current and future marketing needs.

The Marketing Platforms Team, part of The Digital Innovation Group (DIG) at Providence is responsible for architecting, enhancing, and maintaining all platforms (third-party and in-house) that support the needs of marketing tactics and digital experience. The Product Owner works alongside Marketing managers, marketing engineering and architecture, and leadership supporting the underlying technology stack used for orchestrating, optimizing, and measuring all marketing activity. Working as part of the Marketing Platforms team the Product Owner must have a broad range of skills; including the ability to manage the technology life cycle, understand the capabilities of a variety of different software and cloud based solutions, and interpret the needs of the business from discovery through implementation and support.

You will represent the Providence marketing technology portfolio, answering questions, gathering stakeholder requirements, identifying and documenting problems to be solved, making recommendations, and transforming business needs into user stories for development. From day one you'll need to effectively balance day-to-day business needs with strategic initiatives, provide product leadership, educate end users, and manage the execution and delivery of products for the marketing function.

The person in this role will proactively develop a deep understanding of business goals, marketing needs, and technological capabilities to shape the vision of our marketing technology and drive a roadmap that enables our marketing teams to meet or exceed their goals.

This is a highly visible and influential role that requires:

• A self-starter mindset without sacrificing the ability to be collaborative and work well intra and cross functionally.

• Ability to lead and influence a team by example and through mentorship (you won’t directly manage employees but will partner with your executive leader to influence team culture, sustainable engagement, and velocity).

• Commitment to partner with your executive leader to establish and drive a marketing technology vision and roadmap that’s best in industry. A collaborative mindset.

• Someone who has delivered exceptional, sustainable results throughout their career; even through failure and mistakes. We are looking for a well-rounded, vulnerable, self-aware human who is comfortable talking about how their prior actions have led to impact in the short and long term and how they have learned from their mistakes along the way.

• Strong collaboration and skills of influence; ability to constructively provoke others in order to drive and manage change. Helpful, respectful, collaborative, yet disagreeable when appropriate.

• Someone who knows when to resist, when to take a loss, when to remain silent, when to escalate. Someone who thoughtfully adapts to drive towards the best outcome for both people and business.

You will play a meaningful high-visibility role, reporting to the Director of Marketing Platforms in defining priorities and streamlining the execution of program priorities while maintaining conceptual integrity of deliverables for the team. You will implement rigorous product management practices and pave the way for future and ongoing product growth across a multitude of internal and external partners. You will pave the way for others to join the team under your mentorship.

In this position you will have the following responsibilities:

  • Serves as an owner for the respective technology stacks and ensures appropriate technology is implemented in alignment with business needs. In collaboration with the Analytics team understands the financial impact of Marketing Technology initiatives.

  • Translates business needs into appropriate uses of technology. Knows what is possible, what is efficient, what is inefficient, and what requires a product enhancement.

  • Works closely with the internal technical team both to service sakeholder needs as well as track product enhancements. Works with others in the product ownership function to drive change management and proper end-user adoption.

  • Understands the potential use of new technologies in their area as driven by Providence initiatives, vendor capabilities, or industry best practices and trends, and informing and educating peers as necessary. Understands the cost/benefit of creating technical debt. Works to sustainably drive Marketing Technology capability and maturity; minimizes long term risk, technical chaos, and data bifurcation while simultaneously maximizing scalability, operational sustainability, and usability.

  • Adds structure to Marketing Technology initiatives through efficient use of meetings, communications, and documentation. Creates new documentation where none exists.

  • Fleshes out, defines, and documents specific use cases for marketing technology. Partners across teams in Marketing and Digital to adopt best practices and align technologies with business use cases.

  • Ensures that all use cases enable and sustain identity resolution across the rest of the technology stack including web, mobile, and other interaction channels. Safeguards digital customer 360 and contact consolidation.

  • Drives consumer marketing solutions working in partnership with our Marketing Consumer Data team to recommend industry standards and best practices, across cloud, on-premise, or hybrid architectures.

  • Knows when to resist, when to take a loss, when to remain silent, when to escalate. Thoughtfully adapts to drive towards the best outcome for both people and business. Seeks win-win-win scenarios.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree in Marketing, Business, Mathematics or Computer Science -OR- equivalent education/experience.

  • 4 years proven track record in leading deployment, maintenance, and operation of Marketing Technologies (Marketing Automation, CRM, Marketing Analytics, Digital Advertising, CDP).

  • 4 years experience in delivering solutions through the software development lifecycle in at least one of the following areas: DMPs, DSPs, SSPs, Google Marketing Platform, Salesforce Marketing Cloud, Adobe Marketing Cloud, Eloqua, or others.

  • 3 years experience in gathering requirements and documenting various components of marketing technical systems.

  • 3 years experience managing enterprise projects.

  • 2 years participating in solution design with Technology Team Members.

Preferred qualifications for this position include:

  • Master's Degree in Marketing, Business, Mathematics or Computer Science -OR- equivalent education/experience.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Marketing/PR/Communications

Location: Washington-Renton

Other Location(s): Washington-Seattle, Oregon-Portland, California, Washington, Oregon, California-Irvine

Req ID: 295484

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