Providence St. Joseph Health

Job Information

Pacific Medical Centers Senior Patient Access & Navigation Representative in Seattle, Washington


Find what you’re looking for in your career, at PacMed as a Senior Patient Access Representative (1.0 FTE, Day Shift) to work in the Patient Access Department in Seattle, WA.

Provides efficient, accurate, and effective customer focused communication services, pre-registration of new patients and verification of registration for established patients. Obtains insurance eligibility verification for all patients. Verifies insurance benefits and obtains referral authorizations. Provides routine and complex financial counseling to patients, researches routine and complex billing issues. Works collaboratively with the back office teams to ensure an exceptional patient experience. Provides assistance to the supervisor and other team members.

In this position you will:

  • Provides routine and complex financial counseling to patients for estimation of payments, payment arrangements, discount payment program, and financial policies and procedures

  • Registers new patients into the Pacific Medical Centers system. Verifies registration for established patients of Pacific Medical Centers

  • Processes daily electronic insurance eligibility verification

  • Reviews all insurance verification for eligibility/benefits and consults with the appropriate areas for clarification or assistance. Updates patient insurance registration with appropriate information. Ensures timely processing of insurance verification throughout all steps of process. Utilizes expertise in various computer system

  • Gives on-the-job training to new employees in accordance with established procedures and practices. Responsible for training on new department systems/processes under the direction of a Supervisor, and in accordance with the Supervisor’s guidelines


Required qualifications:

  • High School Diploma or GED

  • Three (3) years health care business office or insurance experience

  • One (1) year Ambulatory practice experience

  • Prior experience in liaison role for providers and staff

Preferred qualifications:

  • One (1) year experience with coding: ICD-9, ICD-10, CPT, HCPCS

  • One (1) year patient third party eligibility verification experience on an automated patient accounts system

About Pacific Medical Center:

Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers

is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers!

Learn more at .

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Req ID: 278305