Swedish Health Services Scheduler - Medical Imaging in Seattle, Washington
Swedish Medical Center is looking for a Scheduler (0.0 FTE, Day Shift) to work in Medical Imaging at Swedish Ballard in Seattle, WA.
The Medical Imaging Scheduler provides a wide range of routine to moderately complex support tasks for medical imaging along with prioritizing multiple tasks during high volumes. These responsibilities include scheduling outpatient imaging services for CT, MRI, Ultrasound, and Radiology. In addition, they schedule all imaging services that are generated through the emergency department. Scheduling requires an understanding of optimal patient flow, imaging procedures and knowledge of laboratory testing and patient history requirements for imaging procedures. Schedulers are required to obtain physician orders and insurance verification and/or pre-authorization prior to the completion of imaging procedures. They register patients, collect payments, prepare medical records, assist with billing, fulfill medical records request, and print electronic imaging files. Schedulers answer multiple phone lines; triage multiple situations with patients and physicians serve as the liaison for the imaging department. All duties accomplished with excellent communication, problem-solving, and customer service skills.
In this position you will:
Based on working knowledge of exams and patient preparation for same, schedule appointments for the following departments: CT, MRI, Ultrasound, and Radiology.
Coordinates Imaging Services exams with other hospital departments, physician offices and prepare daily schedule for distribution.
Coordinates interpreters for patients.
Follows up on patient orders and referrals to facilitate making the correct appointment.
Keeps abreast of changing exam protocols for each department.
Make appointment reminder calls, giving directions and instructions on patient prep, also obtaining appropriate lab information.
Acquire all necessary patient information for the procedure and distribute to Radiologist for protocols then to appropriate department prior to the exam.
Responsible for obtaining physician referrals, and authorizations, along with insurance verification.
Creates and maintains good working relationships with supervisors, lead technologists, clinic’s staff, physician offices and other departments in the center.
Registers and consents patients, ensuring the completion of required forms, if necessary, at clinic site. Collects insurance co-pays as required by clinic site.
Requests patient pertinent outside previous exams as needed and returns them to sender in a timely manner.
Working knowledge of PHS, STAR, MY SIS, and EPIC.
Supports office flow by distributing clinic mail and faxes to appropriate individuals and maintaining inventory of office and other supplies. Assures maintenance of office equipment.
Documents complete and accurate information on all appropriate chart forms. Files patient medical records into chart if required at clinic site.
Answers multiple practice phone lines and triages calls demonstrating, a) decision-making ability regarding appropriate routing of calls, b) ability to manage other multiple interruptions, and c) ability to maintain a helpful and responsive demeanor.
Required qualifications for this position include:
- Associate's Degree or equivalent educ/experience
Preferred qualifications for this position include:
Medical imaging experience
1 year of experience in a healthcare setting (i.e. physician’s office, scheduler, etc.).
Experienced in obtaining insurance verifications, referrals and authorizations
Medical Terminology Certification or successful completion of a Medical Terminology course within six months from date of hire preferred.
About the Ballard Campus
Swedish's Ballard campus is a community hospital in the growing and developing Ballard neighborhood. In addition to a full service Emergency department the facility is a conglomeration of specialty services including inpatient addiction recovery and behavioral health services. The campus is known for its strong ties to the community and its team oriented work environment
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Work Locations: Ballard Tallman Bldg (WA195) 5350 Tallman Ave Nw Seattle, 98107
Req ID: 302096
Swedish Health Services
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