Providence St. Joseph Health

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Job Information

Swedish Health Services Patient Services Coordinator - Cherry Hill Family Medicine Clinic in Seattle, Washington


Come be a part of our exciting, Family Medicine teaching clinic! Swedish Medical Center is looking for a Patient Services Coordinator (1.0 FTE, Days) to work at Swedish Cherry Hill in Seattle, WA.

Handles all incoming telephone calls in a prompt and courteous manner; transfers calls to appropriate person(s) within the clinic or takes detailed messages. Schedules patient appointments in-person at the reception desk or over the telephone. Also provides training, orientation and education of staff.

At Swedish, we are passionate about healthcare for our caregivers. Full-time caregivers (0.75-1.0 FTE) who earn less than $60,000 per year will be offered the Swedish PPO Medical Plan with a $0 premium cost, including dependent coverage. ORCA pass assitance also provided by company, to aid in local transportation useage.

In this position you will:

  • Responds to all telephone calls and/or TTY line requests, including routing of calls and handling of appropriate message taking.

  • Schedules appointments in person or over the telephone.

  • Checks patients in upon arrival for appointments; obtains copy of insurance card, verifies patient demographics and insurance information.

  • Data entry of new patient registration data into system.

  • Performs in-office collection activities; collection of co-pays, writing receipts and balancing cash bag.

  • Schedules interpreters and other special patient needs services.

  • Creates physician schedules, producing printed schedules and maintaining accurate schedules. Provide daily schedules for nurses to review.

  • Reviews and prepares daily fee tickets for the next day’s appointments. Documents canceled and missed appointments on the fee ticket and visit log.

  • Data entry of Radiology Orders accurately and in a timely manner.

  • Prepares written material packets for OB patients and well child patients.

  • Prepares mail for outgoing delivery. Corrects and updates mail returns on the computer and in patient charts.


Required qualifications for this position include:

  • High School Diploma or GED

  • 1 year of customer service experience involving a high volume telephone environment and extensive computer usage/experience.

Preferred qualification for this position include:

  • Ambulatory clinic experience

About the Cherry Hill Campus.

What is now known as the James Tower at Swedish/Cherry Hill Campus was home to the first hospital in Seattle, established in 1877 by the Sisters of Providence, a Catholic charity. On July 1, 2000, the 385-bed tertiary-care center previously known as Providence Seattle Medical Center became part of the Swedish health-care system.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.


We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Work Locations: Cherry Hill Main Bldg (WA150) 500 17th Ave James Tower Seattle, 98122

Req ID: 297836