Providence St. Joseph Health

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Job Information

Swedish Health Services Patient Registration Representative in Seattle, Washington

Description:

Swedish Medical Center is looking for a weekend Patient Registration Representative (0.5 FTE, Day Shift) to work in Patient Registration Department at Swedish Ballard in Seattle, WA.

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment for our COVID Pre-Testing Clinic. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork.

In this position you will:

  • Greets and directs patients and visitors presenting to all patient access areas within Swedish Health Services.

  • Works closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information. Exhibits exceptional compassion and sensitivity to all.

  • Demonstrates Culture of Safety values in daily operations. Is a patient advocate. Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes.

  • Interviews patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information. Documents complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information. Dispenses patient information brochures.

  • Performs timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.

Qualifications:

Required qualification for this position include:

  • High school diploma or GED

Preferred qualifications for this position include:

  • Associate's degree

  • 2 years experience in a medical setting with inpatient or outpatient admitting

  • Patient Registration or financial counseling or insurance and medical terminology experience

About the Ballard Campus.

Swedish's Ballard campus maintains its strong ties to the Ballard community and fosters a team-oriented work environment. The Ballard campus has an active obstetrics program and a full-service Emergency Department. It is the site of Swedish’s Addiction Recovery Services — one of the few hospital-based drug- and alcohol-treatment programs in Seattle.

We offer a full comprehensive range of benefits — see our website for details

https://caregiver.ehr.com

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Work Locations: Ballard Tallman Bldg (WA195) 5350 Tallman Ave Nw Seattle, 98107

Req ID: 267298

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