Providence St. Joseph Health

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Job Information

Swedish Health Services Patient Care Navigator BSW in Seattle, Washington


Swedish Medical Center is looking for a Patient Care Navigator BSW (0.5 FTE, Days) to work in Family Medicine Clinic at Swedish Ballard in Seattle, WA.

Serves as the family medicine clinic's link to support services for patients, physicians, and staff alike and includes clinical knowledge relevant to housing, transportation, public benefits, medical legal advocacy, and other related resources. Supports patients, physicians, and staff by identifying and connecting patients with these resources within both the community and Swedish health system alike.

In this position you will:

  • Acts as liaison between the patient and the various clinic areas, hospitals, and ancillary services to coordinate activities involved for patient care.

  • Contacts and assists patients who are “at risk” for barriers to care, in coordination with and as directed by case manager and/or care team.

  • Coordinates multidisciplinary planning conferences, develops concise patient summaries for use by the care team, and documents recommendations made utilizing standardized care protocols.

  • Promotes and protects general safety for patients/families/friends and co-workers through adherence to correct procedures and timely communication of messages.

  • Communicate with health care team members regarding the status and/or completion of care coordination activities.

  • Explains topics of insurance coverage, treatment costs, and financial assistance opportunities to patients and/or family members during catastrophic or challenging life events. Such situations involve but are not limited to death, amputation and disability.


Required qualifications for this position include:

  • Bachelor's Degree in Social Work

  • Experience within a Health Related field

  • 2 years in a patient care setting involving interaction with a variety of medical services, contact with patients and families, and interaction with physicians and providers.

  • Providing a high level of customer service including handling confidential patient health information (PHI) with discretion

  • CCM certification is a plus.

Preferred qualifications for this position include:

  • Social services focused background

  • Electronic Medical Records (EMR) experience

  • Social Service Certification

About Ballard:

Swedish's Ballard campus maintains its strong ties to the Ballard community and fosters a team-oriented work environment. The Ballard campus has an active obstetrics program and a full-service Emergency Department. It is the site of Swedish’s Addiction Recovery Services — one of the few hospital-based drug- and alcohol-treatment programs in Seattle.

We offer a full comprehensive range of benefits — see our website for details

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Social Work

Location: Washington-Seattle

Work Locations: Ballard Main Bldg (WA148) 5300 Tallman Ave Nw Seattle, 98107 First Hill Alcoa Bldg (WA183) 1401 Madison Seattle, 98104

Req ID: 293550