Providence St. Joseph Health

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Job Information

Swedish Health Services Business Office Manager - Central Business Services in Seattle, Washington


Swedish Medical Group is looking for a Business Office Manager (1.0 FTE, DAY SHIFT) to work at the Central Business Services located in Seattle, WA.

The Business Office Manager over Customer Service and Financial Services is responsible for the daily operations and management of the two aforementioned teams and processes. This position is responsible for developing and implementing appropriate business office practices and monitoring effectiveness to ensure compliance with the organizations focus on customer and patient satisfaction as it relates to billing practices and timely account resolution.

In this position you will:

  • Function as an effective manager in relationship with other department managers and staff; ensure positive interface with patients, third party payers and related personnel

  • Collaborate with management team members to provide strategic goals to the Revenue Cycle department

  • Provide oversight, and monitoring, of Revenue Cycle committees related to patient satisfaction and leadership development

  • Implement efficient methods of customer service where appropriate, taking into account feedback from employees and customers. Evaluate current processes to look for ways to reduce costs and to improve productivity and efficiency while maintaining quality

  • Provide coaching and mentoring to staff and supervisors, provide direction to business office staff which may include Financial Counselors, Customer Service, Financial Services, Coding, Insurance follow-up, Payment Posting and/or Refund teams


Required qualifications for this position include:

  • Bachelor’s degree in accounting, business administration or other closely related field or equivalent educ/experience

  • Three (3) years progressively more responsible related work and personnel management experience in health care industry

About the Swedish Medical Group:

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes 128 primary care and specialty care clinics.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Seattle

Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104

Req ID: 296252