Providence Account Executive - Revenue Cycle - Lumedic in Seattle, Washington
Providence St. Joseph Health is calling an Account Executive - Revenue Cycle to our location in Seattle, WA; Spokane, WA or Portland, OR.
We are seeking an Account Executive who will play a key role in the development and growth of our enterprise accounts, including key accounts that will launch pilot platform programs. The Account Executive serves as the primary relationship owner and contact for an assigned group of customer accounts and is responsible for retention and growth. This individual will be responsible for onboarding, educating, offering expert guidance, and deepening relationships with our enterprise customers. The Account Executive identifies needs and consults on best practices for solutions to ensure customers derive maximum value from our products and services. Also responsible for facilitating and conducting effective customer meetings with stakeholders at all organization levels, including C-Suite, identifying new business and upsell opportunities within existing customers. The Account Executive will work assigned accounts, with revenue quota responsibility and she/he will manage the account management process throughout the cycle, including account follow-up, relationship-building, qualification, product demonstrations virtually or in person, writing proposals, and negotiating and closing business.
In this position you will have the following responsibilities:
Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors; provide knowledge and insight of industry trends, opportunities and solutions that will support customer's business needs and goals
Act as the main point of contact with enterprise clients, maintaining technical and operational expertise,, and engage deeply with customers to understand their needs and successfully onboard them onto our platform
Expand existing relationships and cultivate new relationship opportunities across customer organization(s)
Develop and execute customer-specific account plans, outlining revenue retention and growth strategies, including identification of business and upsell opportunities
Manage customer activity with CRM tools for maximum accuracy, efficiency and visibility with carefully executed follow-up to closure on open customer issues
Manage revenue forecast and track key customer metrics
Perform periodic account reviews, handle customer concerns, account issues, and escalated support inquiries
Analyzing customer data and sharing insights both internally and externally, as applicable
Partner with internal cross-functional teams to identify and deliver processes, workflows and solutions on time, with functionality that meets or exceeds customer goals
Provide suggestions for operational efficiencies, and work with leadership and product teams to identify process improvements or product features to help resolve any customer-facing issues
Operate across cross-functional teams to execute programs and deliver exceptional service.
Administer reporting, invoicing and billing for all platform contracts.
Perform other duties as needed or assigned
Required qualifications for this position include:
- 6 years experience in account management, project management, or a related customer-facing role utilizing a consultative approach to managing complex customer relationships
Preferred qualifications for this position include:
1 year of experience working for a healthcare technology company highly desired
1 year background in the healthcare industry, specifically in navigating complex health systems
1 year experience utilizing CRM software
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Executive Operations
Req ID: 285064
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