Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Scheduler - NCR Central Scheduling in Santa Rosa, California

We are looking for a Scheduler for the NCR Central Scheduling HH Department at Santa Rosa Memorial Hospital.

Location: Santa Rosa, CA

Work Schedule: Part Time - 48 Biweekly Hours

Shift: 8-hour, Days

Job Summary:

The Scheduler is accountable for scheduling various types of patient appointments from simple office visits to very complex surgical and medical procedures. This may include coordinating schedules with multiple providers, specialized equipment, and other specialized resources. Complexity of this position is evidenced by the use of simple and complex medical terminology and enterprise scheduling protocols.

The scheduling specialist; displays professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholds and exhibits the core values in all communication. It is essential that this information be documented timely and accurately.

Essential Functions:

  • Accurately assembles and processes required data:

  • Collects and records accurate information regarding procedures scheduled, physician or patient special requirements, and patient demographics.

  • Ensures all computer system entries are completed in an accurate and timely manner.

  • Maintains accurate, clear, concise, and complete account notes containing relevant information.

  • Coordinates activities with other team members:

  • Conducts insurance pre‐authorization to verify coverage utilizing established registration policy.

  • Conducts activity to financially clear the patient for services according to revenue cycle policies.

  • Refers calls, when necessary, to appropriate person/department.

  • Identifies and resolves or escalates major issues and service failures that impede success.

  • Maintains a high standard of excellent customer service:

  • Contacts patient by telephone to interview them with courtesy and demonstrated service excellence to create appointments and schedule procedures.

  • Courteously and professionally responds to multiple phone calls and requests that often occur simultaneously.

  • Promotes PSJH as a premier service organization by treating customers with compassion and respect.

  • Collaborates with medical staff and other professional staff:

  • Responsible for the efficient coordination of all providers, specialized equipment and other routine specialized resources.

  • Takes scheduling requests from physicians and physician’s offices.

  • Collaborates with other departments such as surgical services OR manager, inpatient units, Cath Lab, Radiology, front desk supervisors, service line supervisors, and other supervisory staff regarding scheduling, resources, or staffing conflicts.

  • Complies with legal, regulatory, and policy requirements:

  • Maintains the confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.

  • Follows hospital patient registration protocol as required.

  • Is aware of and acts in accordance all applicable Federal, State, and local laws, regulations.

  • Knows and follows all PSJH policies and procedures with respect to job performance.

  • Required to think independently, assess requirements, and make complex decisions in a fast‐paced environment.

Skills :

  • Able to communicate effectively in both written and oral forms.

  • Working knowledge of medical terminology.

  • Strong computer skills, including electronic medical records and other automated information systems.

  • Able to think independently, assess requirements, prioritize, and make complex decisions in a fast‐paced environment.

  • Ability to give and receive constructive feedback and to resolve issues in a positive manner.

Minimum Position Qualifications:

Education : H.S. Diploma or GED

Experience : 1 year of Clerical or secretarial experience in a medical setting.

License/Certification : Current Basic Life Support (BLS) certification when position involves working in patient care areas.

Providence St. Joseph Health (Providence) has worked for decades to improve health and quality of life in California's North Bay region, starting in Sonoma County, where the Sisters of St. Joseph of Orange opened the doors of Santa Rosa Memorial Hospital in 1950. Today, we continue the mission begun by the Sisters to those we serve through an integrated spectrum of primary, urgent, acute, outpatient, palliative care and regional referral services. Sonoma County facilities aligned with Providence include the 278-bed Santa Rosa Memorial Hospital, the region's only Level II trauma center. In addition, the 80-bed Petaluma Valley Hospital and 43-bed Healdsburg Hospital are secular (non-religious) affiliates of Providence. Our services also encompass three Urgent Care centers, Hospice of Petaluma, Memorial Hospice and North County Hospice, the Annadel Medical Group doing business as St. Joseph Health Medical Group, as well as the St. Joseph Home Care Network (post-acute care services). We act as a regional referral hub for outlying hospitals, while also providing outpatient behavioral health care, education to promote health and prevent chronic disease, rehabilitation, oral health care, community benefit programs, and more, all fostering health and quality of life throughout the area.

Providence provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies.

Company: Sonoma County Entities

Category: Scheduling

Req ID: R332837