Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Registrar Patient Access- Emergency Registration in Santa Rosa, California

We are looking for a Patient Access Registrar for the Emergency Registration Department at Santa Rosa Memorial Hospital. Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Location: Santa Rosa, CA

Work Schedule: On call/Per diem

Shift: 8 hour, Days (Variable)

Job Summary:

Performs all registration functions for patients. This includes collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization/precertification for services provided, and collecting patient liability prior to or at the time of service. Greets and serves patients in a professional, friendly, and respectful manner.

Essential Functions:

  • Registers patient in a timely manner. Verifies patient insurance using automated tool; reads and understands responses from automated insurance verification tool and takes appropriate action, including referrals to Patient Access Specialist or Financial Counselor, as appropriate.

  • Obtains and documents complete patient demographic, financial, and clinical data in Meditech.

  • Contacts Physician offices to obtain missing insurance information which can include policy number, group number, date of birth and insurance phone number.

  • Ensures insurance card, orders and any other forms are copied as needed.

  • Ensures that patient handouts are presented and explained at time of registration (Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).

  • Obtains necessary signatures on required forms and consents (COA, Medicare notification letters, etc.).

  • Collects patient’s estimated liability prior to or at time of service; makes referrals to Financial Counselor or Patient Access Specialist, as appropriate.

  • Understands all policies related to handling of monies and follows them strictly.

  • Escorts patients to appropriate department.

  • Answers simple patient inquiries via phone or in person and routes to appropriate department.

  • Exceptional customer service skills:

  • • Must be able to cordially, professionally and effectively interact with patients, family members, physicians and other hospital personnel in a fast-paced environment.

  • • Must be able to relay complicated information from patient or family members to clinical staff.

  • • Must be able to handle potential difficult patients/families/customers, physician/clinical staff, and internal staff.

  • • Must work independently, be self directed and work effectively with individuals that have a wide diversified background.

Skills :

  • Excellent verbal and written communication skills.

  • Typing and basic computer skills to include: Internet Explorer, Microsoft Outlook, Microsoft Word and Microsoft Excel.

  • Ability to handle cash and credit/debit card transactions, including collecting and refunding payments to patients.

  • Ability to balance cash drawer at end of shift.

  • Ability to work in a team environment.

  • Proven customer service skills.

  • Preferred: Basic understanding of insurance requirements.

Minimum Position Qualifications:

Education: H.S. Diploma or GED

Experience : 1 year of experience in a healthcare or customer service setting.

Preferred Position Qualifications:

Education : Coursework/Training - Some college or certificate courses.

Experience :

  • Experience in hospital registration or healthcare setting.

  • Experience utilizing medical terminology in job setting.

  • Experience with Meditech/A4 system.

Providence St. Joseph Health (Providence) has worked for decades to improve health and quality of life in California's North Bay region, starting in Sonoma County, where the Sisters of St. Joseph of Orange opened the doors of Santa Rosa Memorial Hospital in 1950. Today, we continue the mission begun by the Sisters to those we serve through an integrated spectrum of primary, urgent, acute, outpatient, palliative care and regional referral services. Sonoma County facilities aligned with Providence include the 278-bed Santa Rosa Memorial Hospital, the region's only Level II trauma center. In addition, the 80-bed Petaluma Valley Hospital and 43-bed Healdsburg Hospital are secular (non-religious) affiliates of Providence. Our services also encompass three Urgent Care centers, Hospice of Petaluma, Memorial Hospice and North County Hospice, the Annadel Medical Group doing business as St. Joseph Health Medical Group, as well as the St. Joseph Home Care Network (post-acute care services). We act as a regional referral hub for outlying hospitals, while also providing outpatient behavioral health care, education to promote health and prevent chronic disease, rehabilitation, oral health care, community benefit programs, and more, all fostering health and quality of life throughout the area.

Providence provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies.

Company: Sonoma County Entities

Category: Administrative (Clinical)

Req ID: R332037

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