Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Care Navigator - Grant Funded in Santa Rosa, California

We are looking for a Care Navigator - Grant Funded with CARE Network at Santa Rosa Memorial Hospital.

Location: Santa Rosa, CA

Schedule: Full-time - 80 biweekly hours

Shift: 8-hour Days

Job Summary:

The Care Navigator is a care coordinator and an integral team member of a statewide initiative to improve access to Medication for Opioid Use Disorder. Navigators conduct initial brief assessments, introduce patients to MOUD programs and services, expedite appointments at MOUD-capable clinics, serve as the primary coach for their clients, and maintain ongoing contact with their panel. They also assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities.

Essential Functions:

  • Member of the Emergency Department (ED)-based or Bridge clinic-based MOUD Team

  • Approach patients once acutely stabilized to discuss the program and develop realistic individualized action plans for the patients.

  • Become versed in a variety of substance use treatment models, patterns of substance use, effects of intoxicants and withdrawal of various substances

  • Become versed in local and regional substance use treatment options and local harm reduction services.

  • Develop expertise in insurance benefits and exclusions related to treatment.

  • Initiate, develop and maintain constructive relationships with community MOUD treatment providers.

  • Schedules follow up appointments, offers additional resources, networks to help achieve sustained access to care.

  • Establish relationship with patient and communicate via telephone, texting, and/or email to remind patients of appointments, help patients navigate any obstacles to follow up treatment, and provide encouragement.

  • Support patient to access the most optimal level of care available. If patient from out of county and needs to access MOUD in their home county, assist to connect with local resources in their home county.

  • Communicate with hospital staff daily during weekdays to recruit patients and provide support to staff around MOUD :

  • Monitors the ED and inpatient patient tracking systems to screen for eligible patients; checks-in with ED and inpatient clinicians and nursing staff to screen for eligible patients.

  • Identify current PMD and behavioral health providers. Works to connects patient with existing MOUD treatment available at current PMD and/or behavioral health location if available, unless patient prefers an alternate MOUD treatment location. Identify primary medical home if not secured.

  • Maintain updated, in-depth knowledge of local and regional SUD treatment programs including capacity, insurance requirements, and additional services provided at local and regional programs (benefits assistance, housing assistance, mental health, primary care, etc.).

  • Assist with navigating barriers to patients obtaining buprenorphine prescription from pharmacy (insurance status, copy expense, cost differences between formulations, etc.) Routinely assists patients by having the patient and/or pharmacist call from the pharmacy to sort out encountered insurance barriers in real time.


  • Nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder (SUD)

  • Understanding of SUD as a medical condition and the role of MOUD in treatment and harm reduction. Adherence to an abstinence-based social model that is unsupportive of MOUD is not aligned with the goals of this position.

  • Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations.

  • Able to interact with patients in a culturally relatable manner. Any additional ability to communicate in languages spoken in local community such as Spanish, Tagalog, Hmong, etc. helpful

  • Preference for applicants with connections to, and reflecting the diversity of, the local community.

  • Respect for patient confidentiality and privacy.

  • Excellent written and verbal communication skills.

  • There is no specific degree, certification, or training requirement.

  • Ability to use computer information systems, computer literacy, and knowledge of word processing

Position Requirements:


  • H.S. Diploma or GED

Preferred Position Qualifications:


  • Master's Degree in Social Work

  • Bachelor's Degree in Social Work


  • At least 1 year working with patients with Substance Use Disorders


  • Licensed Behavioral Health Counselor upon hire

  • Alcohol and Other Drug Counselor Certification upon hire

  • LCSW

  • LMFT

The people of St. Joseph Health have worked for 53 years to improve health and quality of life in California's North Bay region, starting in Sonoma County, where the Sisters of St. Joseph of Orange opened the doors of Santa Rosa Memorial Hospital in 1950. Today, we continue the mission begun by the Sisters and continued through the St. Joseph Health Ministry of extending the healing ministry of Jesus to those we serve through an integrated spectrum of primary, urgent, acute, outpatient, palliative care and regional referral services. Sonoma County entities aligned with St. Joseph Health include the 278-bed Santa Rosa Memorial Hospital, the region's only Level II trauma center, as well as the 80-bed Petaluma Valley Hospital. Our services also encompass three Urgent Care centers, Hospice of Petaluma, Memorial Hospice and North County Hospice, the Annadel Medical Group, as well as the St. Joseph Home Care Network. We act as a regional referral hub for outlying hospitals, while also providing outpatient behavioral health care, education to promote health and prevent chronic disease, rehabilitation, oral health care, community benefit programs, and more, all fostering health and quality of life throughout the area.St. Joseph Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Joseph Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training..Positions specified as “on call/per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Sonoma County Entities

Category: Community Services