Providence St. Joseph Health

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Providence Senior Manager, Clinical Operations Service Area in Santa Monica, California


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Providence is calling a Senior Manager, Clinical Operations Service Area (Full-Time/Day Shift) to Providence Saint Johns Medical Foundation in Santa Monica, CA.

We are seeking a Senior Manager, Clinical Operations Service Area who will be responsible for leading, planning, directing, monitoring and improving the overall performance for assigned business unit(s) within an assigned service area for Providence. This position is critical to achieve excellence in the delivery of patient care while creating a positive working environment. The Senior Manager of Clinical Operations is accountable for Operational, Financial, Clinical, Quality and Business development activities across multiple sites, each representing multiple specialties. Clinics are typically comprised of up to 18 physicians (range 4-18) with 100 staff (range 35-200 ), but subject to change. The scope of involved disciplines is typically multi-disciplinary including Pediatrics, Family Practice, Internal Medicine, Occupational Medicine, Urgent Care, Rheumatology, endocrinology and the full spectrum of medical and surgical specialties; each managed as discreet departments and integrated as part of the whole.

In this position you will:

  • General Accountabilities

  • Demonstrate Providence Health System’s Core Values of respect, justice, compassion, stewardship and excellence to customers, employees and visitors.

  • Provide quality service in the performance of work assignments and duties.

  • Adhere and complies with all policies and procedures.

  • Use data according to regulatory and compliance guidelines.

  • Participate in educational programs and attends meetings as required.

  • Ensure that the rights of all patients are respected and maintained by allowing for privacy, cultural diversity and dignity in the provision of care.

  • Travel between clinics is required and occasional travel to other regions within PHS

  • Business Skills & Principles

  • Ensure the overall excellent performance of all operational, human resource and financial processes

  • Demonstrate appropriate judgment regarding operations, patient care and physician activity

  • Determine the most cost effective and efficient levels of care clinically and operationally; implements.

  • Participate in the strategic planning process & collaborates with the administrative team and medical staff to improve performance

  • Accountable for the quality & efficient delivery of care.

  • Participate in the development, implementation, utilization and evaluation of cost effective medical programs, policies and procedures that address the care, technical and service needs of the given patient population

  • Collaborate with physician and executive leadership to identify potential service line opportunities and implements as approved

  • Collaborate with medical leadership to ensure optimal utilization management

  • Assure short and long term financial goals are met by establishing budgets.

  • Monitor and assess trends, external environment and internal practices; makes and implements recommendations to adjust operations and strategy to meet the changing business and market conditions

  • Accountable for the preparation and review of department operating and capital budgets based on criteria supported by volume and expense projections, cost benefit analysis, operating processes and other relevant information

  • Monitor departmental expenses by reviewing variance reports and taking action for adjustments and improvements

  • Ensure optimal productivity standards are met

  • Understand physician reimbursement / revenue issues and collaborates to manage opportunities for improvement

  • Demonstrate ability to access information and analyze data to make decisions in planning for patient care and operations

  • Coordinate activities between departments to reduce duplication, increase efficiency and achieve higher levels of service

  • Utilize and maximize effective systems for resource management

  • Achieve optimal patient care experience through focused customer service strategies and tactics

  • Lead staff and physicians in achievement of employee and patient satisfaction goals per strategic objectives

  • Participate in developing and implementing recruitment and retention strategies to ensure a sufficient and stable workforce of qualified staff members to meet the needs of the patient population

  • Provide leadership in the planning and execution of physician recruitment for the location(s) working with the Physician Recruitment team

  • Coordinate facility space planning, design and implementation with all constituents

  • Lead and collaborate with joint venture marketing with Marketing

  • Ensure correct business / patient process within the Clinic(s)

  • Recognize the need for proactive change; adapts to and motivates others to adapt to values, strategies, goals and plans in response to changing business conditions

  • Demonstrate competency in technology applications related to business and clinical functions

  • Optimize the utilization of the electronic medical record system and other business applications and utilizes relevant data to improve operations and patient care outcome

  • Ensure all compliance with legal, organizational & ethical issues related to patient and employee data, information and confidentiality and policies and procedures

  • Maintain physical plant & facilities

  • Communication and Relationship Management

  • Develop effective working relationships with key stakeholders and leaders

  • Manage organizational relationships in a way that builds and maintains a climate of trust and inspires commitment from others to achieve organizational goals

  • Work collaboratively with staff and managers to achieve organizational goals

  • Lead and participate in defined and established leadership meetings and activities

  • Maintain strong collaborative relationships with medical leadership

  • Participate in medical staff activities and serves on selected medical committees

  • Executive level communication, presentation, leadership, analytic and problem solving skills are required

  • Effectively communicates with all internal and external constituents, including staff, colleagues and medical staff

  • Produce and present oral and written material to address healthcare and organizational issues appropriate to the audience

  • Communicate effectively as an organizational advocate

  • Provide a supportive, learning environment

  • Address and manages conflict in a constructive and productive manner

  • Provide an environment that engages staff, management and physicians in decision making

  • Leadership

  • Consistently demonstrates & supports the Vision, Values and Mission the organization.

  • Ensure operational and clinical perspectives are included in organizational decisions

  • Guide the operational implementation of quality improvement initiatives using innovation and evidence based practice

  • Generate and encourages innovation and creative solutions to issues and problems

  • Is able and willing to solve problems considering various points of view and make difficult decisions

  • Achieve quality outcomes by utilizing problem identification, process improvement, root cause analysis and reducing variation to sustain improvements

  • Ensure a professional development program which address the needs of operational, clinical and managerial staff

  • Provide for employee development and educational programs to meet staff needs

  • Create an environment to ensure the development of staff

  • Coach and mentor leaders and aspiring leaders

  • Consistently support all Compliance activities and implements throughout organization

  • Consistently demonstrate a patient oriented approach and service orientation

  • Accountable for demonstrating the knowledge, skills, abilities and behaviors necessary to provide superior service

  • Perform other duties as assigned or requested.


Required qualifications for this position include:

  • Bachelor's Degree in Business or equivalent educ/experience.

  • Five (5) years leadership experience in a complex multi-site, medical group environment.

  • Proven track record of managing change and leading team to successful results/performance.

  • Demonstrated ability to provide coaching and development of subordinates to achieve individual and organizational excellence.

  • Ability to organize and set priorities to ensure that objectives are met.

  • Ability to establish and maintain cooperative working relationships with staff, management and physicians.

  • Skill in working independently, exercising sound judgment and follow through on activities.

  • Financial, business development, complex project management, marketing, analytical, team building and collaborative working skills are essential.

  • Proven change management skills including crafting of strategic direction, working with institutional infrastructure and processes and effectively directing/ managing tactical processes.

  • Must be adaptable: dealing with daily operations, related problem solving, physician relations, while retaining strategic focus and driving for long term results.

  • Knowledge and skills in medical group management and health systems operations and reimbursement highly desired.

  • Able to achieve goals in a working environment that uses multiple modalities of communication and computer applications.

  • Must be skilled in verbal and written communication.

Preferred qualifications for this position include:

  • Master's Degree in Business or relevant field.

  • Certification in MGMA’s healthcare executive management program desirable

About the ministry you will serve.

Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: California-Santa Monica

Req ID: 293808