Providence Health & Services Patient Care Representative II in Santa Monica, California
Providence is calling a Patient Care Representative II (Full Time/Day Shift ) to Providence Saint John's Medical Foundation Clinic location in Santa Monica, California.
In this position you will:
Answer phones promptly and courteously. Screen and direct phone calls appropriately. Provide a timely response to routine inquiries. Takes accurate and complete messages, and forwards them promptly and accurately
Schedule patients in a timely and accurate manner
Complete the patient check-in process, to include greeting patients, managing the patient sign-in sheet, obtaining accurate and current patient contact and insurance information, ensuring that a current copy of the patient’s insurance card is on file, initialing the patient registration form and superbill to confirm the completeness of insurance information, and collecting patient co-payments
Complete the patient check-out process, to include maximizing collections by following department policies and procedures, reviewing the patient superbill for completeness, communicating follow-up instructions to the patient, scheduling the patient’s next appointment, or completing a patient recall card, and performing charge entry functions
Maintain an orderly and pleasing work space in order to ensure the integrity, efficiency, and safety of the practice, patients, and personnel
Maintain PAR levels for office supplies and submits orders as needed
Maintain equipment supplies and service
Coordinate with other departments to troubleshoot offices related issues, e.g. IS, Clinical Engineering
Act as a liaison with the building manager for practice site facilities maintenance
Scan and links text/images in Electronic Medical Record, when available
Documentation/Information Management. Utilize systems according to policy and procedure. Appropriate care and maintenance of system needs to be observed at all times. Strictly adheres to privacy practices and release of information procedures
Back office duty (light) and assistance with rooming patients to facilitate flow
Act as a liaison with the billing company to assists patient to reconcile billing questions or issues
Act as champion or site lead to facilitate roll out of new business systems or processes
Demonstrate responsibility and accountability for own professional practice in regard to:
Attendance, punctuality and patient confidentiality
Positive public relation image and working relationships
Obtaining necessary knowledge and skill needed to maintain competence and certifications
Completing all mandatory requirements, including annual safety programs, CPR, infection control and annual physical
Comply with Medical Foundation, department and unit standards, including but not limited to safety, infection control, quality management, environmental, confidentiality, and patient care
Participate in the development and attainment of team, department and hospital goals including:
Attending and participating in division meetings
Volunteering or accepting assignments for projects
Mission, vision and team ground rules
Required qualifications for this position include:
Minimum 2 years experience in medical office
Proficient in P.C. software applications including, Microsoft Word, Excel, PowerPoint, Access, Outlook, etc.
Ability to prioritize, organize and coordinate work.
Ability to work effectively with many people at various levels of the organization.
Excellent oral and written communication skills.
Ability to handle multiple tasks and appropriately prioritize.
Ability to clearly communicate with internal and external customers, including, but not limited to, patients, co-workers, management, physicians, and visitors.
Ability to maintain patient confidentiality and privacy in accordance to hospital policy.
Preferred qualifications for this position include:
4 year college degree.
Experience in using electronic health record (EHR).
Expertise in CPT and ICD-9 coding.
Spanish speaking strongly preferred.
About the hospital you will serve:
Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines.
The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Location: California-Santa Monica
Req ID: 260266
Providence Health & Services
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