Providence St. Joseph Health

Job Information

Providence Health & Services Manager, Business Development (Providence St. John's Health Center) in Santa Monica, California



Reporting to the Service Area Executive Director of Strategy and Business Development, this position will be locally based at a Providence St. John's Health Center and responsible for 1) developing relationships with primary care and specialty providers to support clinical institute growth, 2) identifying and implementing new business opportunities, and 3) building partnerships that advance the growth goals of the ministry.

The position, along with the Service Area Business Development leader is responsible for building and fostering relationships in the community and identifying demand for services at the ministry. This includes physician and clinic relationship management, partnership development, and coordination with the Providence Physician Enterprise, ambulatory care network, and other shared services to drive growth. In addition, the role will represent the ministry in the community and this would include developing employer relationships, identifying and attending community events, and supporting ministry communications and marketing efforts.

Core Values: Demonstrates Providence St. Joseph Health Core Values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors; and provides quality service in the performance of work assignments and duties.


  • Initiate and facilitate new business development opportunities through proactive relationships with physicians.

  • Conducts regular direct contact with physicians and office staff (including medical staff and non-medical staff physicians), establishing a positive relationship, identifying opportunities, and gathering market intelligence.

  • Leads physician outreach leveraging CRM, shares relevant information with Ministry Leadership, and holds Ministry teams accountable for addressing physician concerns and growth opportunities.

  • Responds to complex customer concerns, researching patient history as needed. Coordinates with Perioperative Services representatives to resolve situations.

  • Utilizes technology and database applications to identify provider growth opportunities in Ministry Service area.

  • Assists in the planning process of physician programs to promote physicians within the hospital setting, to the community, and between physicians.

  • Works collaboratively with physician leadership in all aspects of service line development. Ensures alignment and support of strategic priorities, maintaining strong, collaborative relationships to better understand the needs of service line programs.

  • Maintains and analyzes activity reports on physician performance regarding inpatient/outpatient utilization.

  • Collaborates with Ministry and Region communication and marketing teams to identify opportunities or gaps in the market, support clinical and other service communication with providers, and amplify campaigns in the market.

  • Represents the Service Area Business Development Leader and service area goals at local Ministry.

  • Other similar duties as assigned.



  • Bachelor’s Degree in Business, Healthcare Administration, Marketing, Service Line, or related field, or equivalent experience.

  • Minimum of 5 years of health care industry physician liaison or sales experience within a hospital, medical group/IPA or related health care organization.

  • Demonstrated experience developing successful, trusted, working relationships with physicians and medical office staff.

  • Ability to develop new ideas and build relationships with potential partners.

  • Experience with Business / Market Intelligence tools and CRM platforms, preferred.

  • Understands the dynamics of physicians, incentives, alignment models, clinical programs and how all interact with the health care delivery system.

  • Demonstrates knowledge of healthcare market, program development, business modeling, and marketing, including experience preparing business and sales plans.

  • Experienced in overall business analysis including marketing, quality, and financial data.

  • Ability to share performance data transparently and accurately with physicians and develop plans for improving network performance.

  • Able to establish strong team relationships and build trust and open communication with physicians, executives, managers, and Caregivers.

  • Ability to represent PSJH in public settings.

  • Strong analytical and quantitative skills with a proven ability to analyze data/reports and extract meaningful information to drive change.

  • Superior interpersonal and organizational skills in dealing with physicians, hospital, and System administration peers and staff.

  • Effective communication skills (both verbal and written) at all levels of the organization.

  • Well-organized and follows through with details.

  • Efficiently and effectively solves complex problems.

  • Takes initiative, prioritizes work, manages time, and responds effectively to rapid changing environments.

  • Ability to assess Ministry market, including competitive analysis and partnership opportunities.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: California-Santa Monica

Req ID: 264136