Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Patient Health Advocate - HSS Care Connect in Rohnert Park, California

We are looking for a Patient Health Advocate with the HSS Care Connect at St. Joseph Heritage Healthcare.

Location: Rohnert Park, CA

Work Schedule: Full time - 80 Biweekly hours

Shift: 8 Hour - Days

Job Summary:

Working with the Case Manager, the Patient Health Advocate is a member of the Care Management team the Health Advocate assists with the daily management of a patient population by collecting detailed information regarding the patient, monitoring care, scheduling preventative and follow-up visits, and assisting the patient with goal setting and the management of their care.


  • Basic computer skills in a Windows operating environment including, Microsoft Word and ability to learn various new computer systems and software.

  • Excellent communication skills.

  • Knowledge of medical terminology.

  • Knowledge of sanitation, personal hygiene and basic health/safety precautions applicable for work in a clinic setting. Knowledge of infection control procedures and safety precautions.

  • Knowledge of computer systems and software used in functional area.

  • Ability to speak and write effectively at a level appropriate for the job.

  • Ability to solve problems and identify solutions.

  • High-level customer service skills in interactions with all patients, families, and staff, including high volume and stressful situations.

  • Ability to plan, organize, prioritize, work independently and meet deadlines.

  • Ability to work as a contributing member of an interdisciplinary team.

  • Ability and willingness to travel between Ministry Locations

  • Preferred: Proficient in all Microsoft Office applications including Word and Excel.

  • Preferred: Bilingual English/Spanish communication.

Minimum Position Qualifications:


  • H.S. Diploma or GED

  • Graduate of a State recognized vocational school or equivalent educ/experience

  • Coursework/Training - Completed coursework in Medical Terminology or equivalent educ/experience

*Education/Experience Equivalencies:

Medical Terminology coursework: Working knowledge of Medical Terminology

Experience: 5 years related work experience in an acute care or ambulatory care facility, or medical group practice

Licenses and Certifications:

  • MA certificate.

  • Current CPR certificate.

  • Valid California driver’s license

Preferred Position Qualifications:

Education: Associate's Degree


  • Managed care experience

  • Allscripts Enterprise or IDX experience

Licenses and Certifications:

  • Current LVN license in State of California.

St. Joseph Health - Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.St. Joseph Health - Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Community Services