Providence St. Joseph Health

Job Information

Kadlec Scheduler I in Richland, Washington


Kadlec has an exciting opportunity for a Scheduler I to join our growing Kadlec Healthplex team located in Richland, Washington!

Shift Details: Part-Time, 0.5, Day Shift


Minimum Requirements:

  • H.S. Diploma or GED.

  • One (1) year customer service experience.

Preferred Qualifications:

  • Associate's Degree from an accredited educational institution.

  • Current American Heart Association Healthcare Provider BLS.

  • One (1) year office experience, which includes receptionist and/or scheduling experience.

  • Experience improving customer flow within a hospital or large physician practice.

  • Bi-lingual or multi-lingual skills

Duties include, but are not limited to, the following:

As a Scheduler I you will perform a variety of office scheduling functions and related tasks as assigned. This position may require floating to other positions within the Healthplex on a short term basis relative to absences, etc.

  • Embrace Planetree Philosophy to provide a safe, comfortable, therapeutic patient centered environment.

  • Receive, greet and direct patients or visitors with tact and courtesy.

  • Communicate with focus on customer.

  • Schedule routine and new patient appointments with necessary resources, including canceling or rescheduling of existing appointments, both by phone and in person.

  • Enter new and existing patient referrals into the computer.

  • Communicate and coordinate with Healthplex providers, as well as, referring providers as appropriate to ensure provision of care within regulatory guidelines.

  • Maintain patient medical records and verifies accuracy.

  • Assist with other Healthplex staff and Schedulers as needed to promote optimal patient access.

  • Answer/resolve questions in a professional and courteous manner.

  • Answer the telephone, checks voicemails, takes messages and/or refers calls to appropriate personnel.

  • Operate standard office equipment such as a computer and multi-function devices with efficiency.

  • Work well in a multi-departmental setting, with frequent interactions involving services such as Central Scheduling, Interpreters, Patient Financial Services, etc.

  • Adhere to all Kadlec standard policies and procedures related to infection control, fire and safety, human resources, and clinic procedures.

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Provide safe compassionate care. We promise to answer the call of every person we serve; to know them, care for them and ease their way. We are committed to safety, compassion, respect, integrity, stewardship, excellence and collaboration.

About Us

Located in sunny Tri-Cities, WA, Kadlec is the largest non-profit healthcare provider in the region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec does not unlawfully discriminate on the basis of race, sex, sexual orientation, age, color, religion, national origin, genetic information, marital status, veteran status, disability status, or any other characteristic protected by Federal, State, or Local Law. EOE. To learn more, click here:

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: Washington-Richland

Req ID: 283015