Providence St. Joseph Health

Job Information

Kadlec Patient Access Representative I in Richland, Washington


Registered Nurse Resident to join our growing Patient Access team located in Richland, Washington!

Shift Details: Part time, 0.6 8 Hours Evening Shifts


Required qualifications for this position include:

  • High School Diploma or GED.

  • 6 months Customer Service experience.

  • American Heart Association Healthcare Provider Basic Life Support (BLS) must be obtained within 90 days from the date of hire into the position.

  • Knowledge of the Medical Center’s policies and procedures regarding patient registration and pre-registration.

Preferred qualifications for this position include:

  • General office experience.

  • Bi-lingual or multi-lingual skills.

Duties include, but are not limited to, the following:

As a Patient Access Representative Level I, you will perform patient registration and pre-registration of scheduled accounts, verifie insurance coverage, benefits, and obtain pre-certification, referral or authorizations as needed per insurance requirements; Participate in the collection of up-front revenue due the facility and provide quality customer service to internal and external customers.

  • Embraces the Planetree Philosophy to provide a safe, comfortable, therapeutic patient-centered environment.

  • Understands, embraces, and instills Kadlec’s Mission, Vision and Values.

  • Obtains complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.

  • Performs required pre-certification and deposit collection.

  • Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed.

  • Obtains pre-certification, referral or authorization number and updates the patient’s file.

  • Provides demographic information to insurance companies and calls physician’s offices as needed for pre-certification.

  • Notifies patients or family members of any insurance coverage issues that may result in coverage reductions.

  • Notifies patients of co-payments, deductibles or deposits needed.

  • Provides patients with estimated cost for services.

  • Completes Compliance Checker Process in accordance with Regulatory Guidelines.

  • Reads physician order to differentiate patient registration type; i.e., pre-registration, registration, emergency and processes data accordingly.

  • Obtains all required documents and signatures.

  • Revises, adds and updates pertinent patient demographic and financial information in accordance to hospital policy and department procedure.

  • Performs other clerical tasks to support supervisor; (i.e., typing memos, correspondence, and QA related reports).

  • Operates the in-house communications, i.e., page at appropriate times, announcing codes, and fire and disaster alarms as described in the procedure manual.

  • Adheres to standard policies as outlined in department related to infection control, fire and safety, hazardous chemicals, personnel policies and departmental procedures.

  • Maintains good relations with all parties and respects patient’s right to privacy.

  • Participates in unit and house-wide quality improvement activities in order to improve patient care and comply with regulatory such as Leapfrog and Core Measures.

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Provide safe compassionate care. We promise to answer the call of every person we serve; to know them, care for them and ease their way. We are committed to safety, compassion, respect, integrity, stewardship, excellence and collaboration.

About Us

Located in sunny Tri-Cities, WA, Kadlec is the largest non-profit healthcare provider in the region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare to the region by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec is proud to be part of Planetree ( and continues to be recognized nationally as a “Best in Class Employer”. Kadlec does not unlawfully discriminate on the basis of race, sex, sexual orientation, age, color, religion, national origin, genetic information, marital status, veteran status, disability status, or any other characteristic protected by Federal, State, or Local Law. EOE. To learn more, click here:

Schedule: Part-time

Shift: Evening

Job Category: Patient Services

Location: Washington-Richland

Req ID: 245624

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