Kadlec Hospital Access Monitor in Richland, Washington
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Kadlec has an exciting opportunity for a Hospital Access Monitor to join our growing team located in Richland, WA.
Shift Details: Full time, 1.0, 40-hour week, variable shift
H.S. Diploma or GED
6 mmonths customer service experience in a public setting
Duties include, but are not limited to, the following:
The Hospital Access Monitor serves as first point of contact for individuals seeking to enter a Kadlec facility while limited access guidelines are in place or during normal operations when deemed necessary by leadership. Interacts with patients, visitors, vendors, and caregivers at the point of entry to identify their needs and facilitate appropriate next steps. Caregivers serving as entry point monitors may be scheduled, based on need, at various Kadlec facilities.
Function as first point of contact serving as a greeter and welcoming presence for patients, visitors, vendors, and caregivers.
Ensure individuals seeking care are guided to the appropriate setting for their needs and that at no time is anyone turned away when seeking treatment.
Perform symptom screening, when deemed necessary, with all who seek to enter in accordance with the current Screening Guidelines. Where identified, carries out screening temperature checks with provided device. Allow individuals to enter based on outcome of symptom screening and in accordance with current Visitor Guideline. Ensure individuals with symptoms are directed to appropriate next step per Screening Guideline.
Confirm that those who enter are either a patient seeking care, a vendor, or have a valid exception for entering the facility based on the Exception Guideline and as identified by hospital units or leadership. Exercise independent judgment to determine escalation pathway when an exception is not easily identifiable.
Ensure visitor badges are created for those entering the hospital when they would not be tracked through other internal systems, i.e. a vendor who is tracked via RepTrax.
Receive items from individuals at the point of entry and ensures they are distributed to the identified party within the facility. Ensure items from parties within the facility to be provided to an outside individual are received, safeguarded and handed off to the appropriate outside individual.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Provide safe compassionate care. We promise to answer the call of every person we serve; to know them, care for them and ease their way. We are committed to safety, compassion, respect, integrity, stewardship, excellence and collaboration.
Located in sunny Tri-Cities, WA, Kadlec is the largest non-profit healthcare provider in the region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec does not unlawfully discriminate on the basis of race, sex, sexual orientation, age, color, religion, national origin, genetic information, marital status, veteran status, disability status, or any other characteristic protected by Federal, State, or Local Law. EOE. To learn more, click here: https://kadlec.jobs/about-us/
Job Category: Administrative (Non-Clinical)
Req ID: 298591
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