Providence Associate Vice President, Service Engineering in Redmond, Washington
The Associate Vice President for Service Engineering is based in Redmond, WA. thsi leader will be focused at all on-prem infrastructure hosting services, is accountable to drive continuous service and engineering improvements across the Providence Saint Joseph Health technology services ecosystem with a specific focus on On-prem Infrastructure hosting services through three key areas:
Service Process Management : Working with IS Security, Infrastructure and application leaders across the IS organization, establish an ongoing process and strategy to identify and map all on-prem compute, storage and datacenter assets and associated services across the technology landscape to ensure a complete and accurate estate view, its respective end of support/end of life information and hosted service/app alignment is understood. This work will leverage existing efforts where they exist and through partnership build new strategies (technology and processes) as appropriate. As the service landscape is understood, focus will shift toward defining new or leading existing efforts to get the on-prem hosting state current for security patching and tech debt and put governance and controls in place to keep the estate current moving forward. This will include driving the modernization of core hosting services, its underlying core processes and automation capabilities
Service Engineering : In partnership with executive and operational leadership, as well as the IS Applications teams, drive improvement of IS service delivery across the PSJH estate. Using foundational analytics, identify service issues and work with technology owners to engineer issues out of the environment. Where appropriate develop automation, tools and implement new solutions to support service monitoring, service delivery and service restoration. This includes comprehensive BCDR and EBCM planning and execution for the key hosting services.
Service Modernization : Develop a strategic roadmap for the modernization of the on-prem hosting services. Directly lead the service engineering and support teams for all on-prem hosting including compute, storage, backup, databases. Partner with operational, security and application leaders inside and outside Information Services to understand technology needs and rapidly develop forward facing modern solutions to address gaps. Ensure ongoing alignment with hosting teams in US and India.
The Associate Vice President for Service Engineering will lead a team of managers, engineers, developers, support analysts, and other associated technical roles in support of the goals identified above. The AVP is part of the Technology Engineering & Operations (TEO) pillar within Information Services, and will also serve as a technical advisor to the leaders across this function who are focused on hosting services and IS application owner experience to help drive technology strategies forward. The AVP will have a key role to shape the health, skills and roles of the organization to align with modern thinking, practices, IC and manager competencies and engineering skillset
The Associate Vice President for Service Engineering shall perform all duties in a manner that promotes PSJH mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.
The Associate Vice President for Service Engineering will:
Manage reliable, available and performant 24x7 on-prem hosting services for all IS teams. This includes effectively managing engineering teams in US and India, on-call rotations, timely service restoration in case of major incidents, security patching, life cycle management and any move/migration across sites to meet project needs
Develop a strategic roadmap for the modernization of hosting services. Directly lead the engineering and support teams to deliver against the existing or develop forward looking service transformation roadmaps with clear committed timelines and outcomes. Partner with security, operational and application leaders across Information Services to understand technology needs and rapidly develop forward facing modern solutions to address gaps. Ensure ongoing support and compliance for application ecosystem
Identifies and develops custom solutions, in alignment with PSJH IS strategy, to address gaps & opportunities between enterprise IS strategy and business partners strategic roadmap
Serve as the executive leader for a team of senior leaders, analysts, engineers, and other roles required to support execution of strategic road maps. Invest in building a stronger engineering workforce for the future
The AVP shall perform all duties in a manner that promotes PSJH mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.
Serve as a technical advisor to the leaders across this functional to help drive technology strategies forward.
Effectively manages all key external suppliers and OEMs respective to the on-prem hosting services. Negotiate terms and contracts that support Providence needs. Create clear technology choices that aligns with Providence's simplification strategy to avoid the sprawl and/or single points of failures
Maintain an effective rhythm of the business to cover all operational, financial, compliance, talent and project related aspects of the on-prem hosting services
Required experience/education for this position include:
Bachelor’s Degree in Technology, Management, Healthcare, or related field.
More than 10 years of senior technology leadership experience including experience related to Service Engineering and/or software engineering and development
More than 10 years of experience in leading engineering teams to operate 24x7 Infrastructure services and the execution of strategic plans / roadmaps to drive service improvements
At least 5 years of experience working in a leadership role that required collaborating across multiple technology and/or business functions to achieve business outcomes.
At least 5 years of experience working in a technology leadership role that had involvement in technology engineering and/or engineering operations.
Deep understanding of Infrastructure technologies such as SAN, NAS, Virtualization, VMWare, Windows, Linux/Unix, ServiceNow, Qualys, SCCM, SCOM, Azure, IP and Fiber Networking.
Demonstrated engineering skills for core hosting services like Compute, Storage, Backup, Datacenters, Databases etc.
Familiarity with SAN, NAS, Virtualization, VMWare, Windows Server, Linux/Unix, ServiceNow, CMDB management, Qualys, SCCM, SCOM, Azure, IP and Fiber Networking, Datacenter Services
Preferred experience/education for this position include:
Master’s Degree in Technology, Management, Healthcare, or related field.
Ability to analyze information, evaluate results to choose the best solution and solve problems.
Direct knowledge of modern data analytics such as PowerBI to manage business and service needs
Knowledge of financial principles and practices and the ability to apply them effectively
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Leadership
Req ID: 289368
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