Providence St. Joseph Health

Job Information

Providence Health & Services Senior Operations Manager- Urgent Care Clinics in Portland, Oregon


Providence is calling a Senior Operations Manager (1.0 FTE, Days) to the Providence Office Park in Portland, OR.

We are seeking for a Senior Operations Manager who will provide on-going leadership and operational oversight of Urgent Care clinics within Providence Medical Group (PMG), Portland metro area. Responsible for development and implementation of management and patient care systems to ensure cost-effective, timely and quality operations in an environment of high growth and constant change. Leads Clinic Managers in the development and implementation of clinical best practices. Ensures patient care and access to services, in a timely manner that is sensitive to the physical, psychological, and spiritual needs of the patient. Leads or participates in PMG-wide special projects, committees or task forces.

In this position you will have the following responsibilities:

  • Responsible for the financial and operational performance of PMG's Urgent Care clinics in the Portland metro area.

  • Hire, train and lead Clinic Managers to support the day-to-day operations of the clinics, including staffing, supplies, facilities, information technology, scheduling and capital planning.

  • Identify and implement consistent policies, procedures and practices to gain operational efficiencies and improve patient satisfaction.

  • Work with Clinic Managers to develop the Urgent Care annual operating budget and ensures that the individual clinics are meeting budget guidelines.

  • Lead Clinic Managers and their staff in developing patient-driven workflows that assure quality and cost-effective care.

  • Work effectively with the Clinic Medical Directors, Provider Resource Department, System partners, Recruitment, Training, Safety & Compliance, Real Estate & Construction, Marketing and other key service departments.

  • Instill a patient-driven, quality improvement attitude and work ethic within the clinics and ensures that all staff are focused on building strong relationships with all stakeholders and customers.

  • Attend clinic staff and provider meetings to better understand the clinic operations and opportunities for improvement.

  • Ensure ongoing mission effectiveness for all staff employees within the clinics.


Required qualification for this position includes:

  • Bachelor's Degree in Healthcare, Business, or related field -OR- Combination of education and on-demand care work experience

Preferred qualification for this position includes:

  • Master's Degree

  • 2 years of on-demand care experience

  • 5 years of healthcare experience, physician practice management and/or clinical operations.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Oregon-Portland

Req ID: 263535