Providence St. Joseph Health

Description:

Providence is calling a Scheduler Heart and Vascular - Clinical Services - Heart (1.0 FTE, Days) to Providence Saint Vincent Medical Center in Portland, OR

We are seeking a Scheduler Heart and Vascular - Clinical Services - Heart that will be accountable for scheduling and coordination of various complex Heart and Vascular service or procedures.

The Heart and Vascular Service Scheduler will use various systems and software to schedule services or Procedures. This position will obtain appropriate patient information which could include current/historical medical information, demographic, insurance information, and pre-authorizations. This position uses simple and complex medical terminology. This position will ensure superior customer service and service recovery, utilizing good judgment that meets or exceeds the expectations of patients, visitors, physicians and Providence Health System staff.

In this position you will have the following responsibilities:

• Schedule procedures and/or appointments according to approved department guidelines including specialized blocks and group or individual physician blocked schedules

• Obtain necessary info and advise appropriate departments for emergent add on cases as well as print off necessary paperwork

• Verify credentialing status of physicians requesting reservations for their patients and appropriate identification of procedure for accurate resource map for proper utilization of resources

• Verify patient's demographics

• Obtain needed information from numerous sources including all medical floors, all referring physician offices

• Maintain schedule based on available resources to ensure efficient work flow and patient experience

• Disseminate pre-procedure/test instructions to patients to ensure preparation for visit

• Courteously and professionally responding to multiple phone calls and requests that often occur simultaneously

• Schedule requests from multiple sources

• Collect and schedule accurate information regarding surgical procedure scheduled, physician or patient special requirements, patient demographics to avoid duplicate errors, and/or refers call to appropriate person/department

• Collaborate with care team, charge / lead staff regarding scheduling, resource or staffing conflicts

Qualifications:

Required qualifications for this position includes:

• High School Diploma -OR- GED

• One (1) year of Hospital or medical office work experience

• One (1) year of Customer service experience

Preferred qualifications for this position includes:

• Coursework/Training: Business or college courses

• Experience with Epic

• Bilingual, able to speak, read, and write effectively in Spanish and English

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Medical Assistant

Location: Oregon-Portland

Req ID: 279390