Providence St. Joseph Health

Job Information

Providence Program Coordinator - Women's Services in Portland, Oregon


Providence is calling a Women's Services Program Coordinator - Mother Baby Clinic (1.0 FTE, Days) to Providence Portland Medical Center and Providence St. Vincent Medical Center in Portland , OR

*This position will close on 3/12/2021*

The Providence Mother and Baby Clinics are seeking a Women's Services Program Coordinator. The individual in this role will be responsible for coordinating the administrative functions of a new vendor relations program that provides client/patient support services within the Women's Program and Mother Baby Clinic. This role supports program directors, managers, supervisors, physicians, midwives, contracted vendors as well as clients/patients. Specific responsibilities include but are not limited to developing and maintaining contacted vendor relationships, compliance with all standards and requirements of Providence billing, contracting, and recordkeeping policies and procedures, and outstanding client/ patient relations and customer service.

In this position you will have the following responsibilities:

  • Work closely with Program and Clinic leadership to operationalize programs and work across the organization to improve service for OB patients and caregivers

  • Oversee and maintain independent contractor relationships ensuring compliance with hospital and departmental policies and procedures

  • Maintain required documentation related to independent contractor compliance

  • Support selection process and onboarding of contractors and employees; contributes to annual evaluations with the leadership team

  • Collaborate in the design, organization and management of systems, workflows, policies and procedures, and documentation to support the business and operational needs

  • Support client and patient intake and registration processes

  • Oversee and audit payment to vendors and maintain relationship with Accounts Payable

  • Process client payments and refunds as needed

  • Oversee administrative activities, special projects and events

  • Assist leadership in duties, ensures timely dissemination of information and documentation, which is necessary for the efficient operation of the program

  • Collect, interpret, analyze and create reports using statistical data received from internal and external data sources and implement process improvement plans to address areas of deficiency

  • Collect and maintain essential program documentation, such as evaluations, meeting minutes, policies and procedures, and reports

  • Oversee Program marketing, promotional activities, special projects and events

  • Assist in design and distribution of Program publications, including newsletters, brochures and website

  • Maintain updating of department website, as well as administer client on-line registration system

  • Ensure adherence to budget constraints as related to subsidized clients

  • Foster a culture of outstanding patient care


Required qualifications for this position includes:

  • Bachelor's Degree or equivalent combination of education and experience

  • Three (3) years of Customer Service experience

  • Two (2) years of Administrative experience in healthcare setting, preferably Women's Health

Preferred qualifications for this position includes:

  • One (1) year of experience in Program Coordination and/or Operations Leadership

  • One (1) year of Financial or accounts payable experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Oregon-Portland

Other Location(s): Oregon-Portland

Req ID: 284547