Providence St. Joseph Health

Job Information

Providence Health & Services Pharmacy Patient Relations Representative in Portland, Oregon


Providence is calling a Health Information Management Specialist - Home Services Specialty Pharmacy (1.0 FTE, Rotating/Variable) to Home Service Building in Portland ,OR.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Health Information Management Specialist - Home Services Specialty Pharmacy that will be responsible for performing tasks that support the health information management functions of Home & Community Care. This includes processing admissions, recertifications, and discharge documentation, receiving and tracking consents, physician orders, and documentation required for certification of eligibility for services, responding to requests for information, scanning and indexing documents into the electronic medical record, and other record retention functions. Work is completed in a manner that supports Health Information Management data integrity standards.

In this position you will have the following responsibilities:

  • Review admissions, discharges, re-certifications, and other clinical documentation for accuracy and completeness

  • Prepare and send physician certifications, orders, and other clinical documentation to the ordering physician for signature

  • Track and follow up on unsigned documentation

  • Receive, review, and file signed certifications, physician orders and other clinical documentation

  • Monitor incoming faxes and routes documents for inclusion in the electronic medical record

  • Scan and index clinical documentation into the electronic medical record

  • Receive, track, and respond to requests for protected health information

  • Receive, scan, track consents, financial disclosures, notices of medicare non-coverage (NOMNC/BIPA) forms

  • Review and performs technical HIM corrections on encounters that are holding claims. When appropriate engages the clinician to correct incomplete documentation

  • Prepare and sends out patient and provider communications (i.e. surveys, discharge letters, medication reports, etc.)

  • Organize, prepare, and destroy paper records following destruction protocols outlined in organizational policies and regulatory rules

  • Maintain document destruction tracking system


Required qualifications for this position includes:

  • Two (2) years of experience in a team setting which may include participation in a healthcare-related college program

  • Six (6) months of the experience must be in a clerical or general office setting

  • Effective interpersonal skills

  • Assume personal responsibility for actions

  • Able to work within tight timeframes and meet strict deadlines

  • Demonstrate a high commitment to quality

  • Perform work independently with minimal supervision

  • Proactively approaches responsibilities

  • Demonstrated ability to maintain confidential information

Preferred qualifications for this position include:

  • Coursework/Training: Health Information Management, computer science, business, or related health care studies

  • Coursework/Training: Medical Terminology

  • Six (6) months of the experience must be in a clerical or clinical setting

  • Six (6) months of experience using an electronic medical record (EMR)

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Health Information Management (HIM)

Location: Oregon-Portland

Req ID: 305953