Providence St. Joseph Health

Job Information

Providence Health & Services Marketing Operations Program Manager in Portland, Oregon


Providence St. Joseph Health is calling a Marketing Operations Program Manager to our location in Portland, OR.

We are seeking a Marketing Operations Program Manager who will be responsible for creating and maintaining program or campaign project plans that encompass the entire implementation life cycle across all lines of business for member materials, with an emphasis on Medicare Advantage. This position is responsible for creating IT tickets for the relevant materials, orchestrating testing, managing implementation of programmed materials (i.e.ID cards, on demand fulfillment), identifying test scenarios and managing program set ups with vendor partner, and ongoing program maintenance (internally and with the vendor). Performs all duties with a minimum of direct supervision and in a manner which promotes a team spirit and reflects our Mission and values.

In this position you will have the following responsibilities:

  • Create and maintain program project plans related to regulatory required member materials.

  • Oversee testing prior to implementation with internal IS agile teams and with contracted vendors.

  • Own and maintain detailed end to end process documentation as related to programs.

  • Inclusive of needs and tasks of cross functional stakeholders (IS, Compliance, Membership Accounting, Product & Benefit Management.

  • Lead cross functional work groups, inclusive of managing meeting series and stand-ups when necessary to maximize efficiency and effectiveness of work.

Manages the creation of, and prepares correspondence, memos, schedules, reports, special projects, agendas, minutes, contracts, presentations, overheads, and flowcharts with little or no guidance. This may involve obtaining, organizing and planning suitable presentation of content. Routes, answers or prepares responses to inquiries with little or no guidance.

Recommends process improvements related to regulatory required member materials programs, and leads implementation of improvements when approved.

Establishes and promotes positive working relationships within the department and throughout PHP.

Required qualifications for this position include:

  • 5 years work experience as an administrative or technology assistant.

Preferred qualifications for this position include:

  • Bachelor’s Degree or equivalent education/experience.


Required qualifications for this position include:

  • 5 years work experience as an administrative or technology assistant.

Preferred qualifications for this position include:

  • Bachelor’s Degree or equivalent education/experience About Providence in Oregon. As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities. The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple, "Providence will provide the best care and service to every person, every time." Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Non-Clinical)

Location: Oregon-Portland

Req ID: 297146