Providence St. Joseph Health

Job Information

Providence Department Liaison (FTE 1.0, Days) in Portland, Oregon


Providence St. Joseph Health is calling an Department Liaison (Full-Time, Days) to our location in Portland, OR.

Please note: Training will be in person, once trainning has been completed, this position will be a telecommute position (work from home).

We are seeking a Commercial Billing Department Liaison to serve as the primary billing office contact to discuss and resolve issues with charging departments in the ministries, HIM, and physician offices (customers). This position will also serve as a resource for AR Specialists when issues need to be escalated that involve resolution with customers.

The incumbent performs all duties in a manner that promotes Providence mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization .

In this position you will:

  • Serve as the primary department contact with customers (charging departments, HIM coding, or physician offices)

  • Review requests regarding billing edits with input from customers

  • Review escalated requests from AR Specialist, makes account corrections, or obtains input from customers for instructions to the AR Specialist

  • Process charge credits and debits

  • Evaluate late charges (adjustments vs billing)

  • Research patient inquiries regarding services by confirming charges via medical records or direct contact with applicable customer

  • Perform other duties as assigned by supervisor


Required qualifications:

  • Two (2) years of overall experience in a large and complex acute care setting, knowledge of billing requirements and experience with the various system applications needed to perform the duties of the position

  • Demonstrated knowledge of claims billing including Federal, State and local laws and regulations

Preferred qualifications:

  • High school diploma -or- GED equivalent and college coursework

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Oregon-Portland

Req ID: 282610