Providence St. Joseph Health

Job Information

Providence Medical Receptionist, Lead in Porter Ranch, California


Providence is calling a Medical Receptionist, Lead (Full time/Days) to the Providence Facey Medical Foundation in Porter Ranch, CA. THIS POSITION IS TEMPORARY.

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We are seeking a Medical Receptionist, Lead, you are responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, medical chart tracking, as well as payment and co-payment collection. Performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Leads, trains and acts as a resource for assigned Medical Receptionists.

In this position you will have the following responsibilities:

  • Delivers upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected.

  • Respects the dignity, confidentiality and privacy of patients.

  • Works in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline.

  • Greets/Checks patients into department, answers phones, makes appointments, verifies appointments, and keeps patients informed as to delays in the physician’s schedule, prints daily schedule as needed.

  • Updates patient demographics, collects co-pays/payments, assures eligibility or secures an eligibility guarantee, requests and sends charts.

  • Responsible for gathering all necessary information required for the registration of new patients and for the updating of existing accounts: personal, demographic, financial and insurance.

  • Prepares daily sign-in sheets. Monitors sign-in sheet to ensure that all patients are appropriately called and coordinates communication between patient and staff.

  • Generates patient labels/fee tickets.

  • Assumes responsibility and accountability for the daily cash box.

  • Oversees and ensures that the various Daily Cash Box Report’s (DCBR) are complete and reconciled.

  • Provides input to Director/Supervisor for periodic Performance Appraisals.

  • Assists Medical Receptionists in day-to-day functions. Assists with on-the-job operations/customer service training as required.

  • Assists with daily staffing needs.

  • Assists with timekeeping, as needed.

  • At the close of the business day, balances monies and prepares the DCBR, attaching the calculator tape. Gathers all checks, cash, any bankcard data and the DCBR together with the daily appointment schedule (indicating monies to be collected) and a copy of the patient sign-in sheet. Lead Receptionist will verify, approve and submit the package to the facility Business Services Coordinator.

  • Handles complaints in a professional manner and refers to the Director or Patient Liaison, when necessary.

  • Provides timely input to Director/Manager regarding patient, employee, system or facility issues, as needed.

  • Demonstrates courtesy and helpfulness toward patients and their families. Information given is accurate and complete.

  • Ensures efficient written and oral communication.

  • Demonstrates commitment to education and sharing of knowledge.

  • Assists in the orientation of new personnel to the office.

  • Obtains ongoing education consistent with level and area of practice.

  • May be asked to serve as a preceptor to others. This will include but not be limited to:

  • Completion of an 8-hour preceptor class.

  • Orient and train new personnel or assist in re-orienting/re-training existing personnel.

  • Review appropriate checklist and monitor completion of specific areas.

  • Help the orientee seek learning opportunities with a review of pertinent Policy and Procedure, observation skills, and checklist completion.

  • Provide feedback to supervisor on areas completed and areas needing additional training.

  • Demonstrates effective leadership skills.

  • Ensures that new employees are oriented to their department and well trained for their jobs.

  • Provides receptionist coverage.

  • Organizes the department workload and establishes work standards to promote efficiency and productivity.

  • Reports problems with the scheduling application to appropriate department and vendor in order to minimize downtime to department.

  • Assists Manager in developing efficient systems which will reduce and improve clerical work in the department.

  • Conducts departmental staff meetings on a monthly basis or more frequently if needed and maintains minutes of all meetings.

  • Motivates and leads staff to ensure that performance standards are met or exceeded. Assists staff with evaluation and responses to patient complaints. Assists staff in the development and reporting of relevant quality management indicators.

  • Provides timely and constructive feedback on performance to department manager.

  • Keeps staff apprised of changes in organization and departmental policies.

  • Demonstrates the ability to make decisions, take appropriate action and follow tasks through to completion.

  • Recognizes and analyzes the implications of new situations and develops workable solutions to maintain productivity and morale.

  • Acts as a role model in demonstrating the customer service standards of the organization.

  • Demonstrates a commitment to personal growth and development by participating in external activities related to professional goals.

  • Responds cooperatively to managers and staff members in other departments to promote teamwork.

  • Assists Department Manager with cost containment solutions for the department and monitors supply ordering to be done in a cost conscious manner.

  • Attends administrative meetings as appropriate and contributes ideas for improving efficiency, productivity and patient satisfaction


Required qualifications for this position include:

  • Type minimum 25 wpm (net) and possess computer skills

  • Excellent customer service and communication skills

  • Ability to effectively interact with public and co-workers

  • Working knowledge of insurances: HMO/PPO/EPO/Indemnity/Worker’s Compensation

  • Working knowledge of computerized registration, billing and collection procedures

  • Ability to recognize and set priorities to accomplish established objectives

  • Ability to perform basic math computations

Preferred qualification for this position include:

  • 3 years experience in a medical setting or equivalent education.

About the hospital you will serve:

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence, an integrated, not-for-profit network of hospitals, care centers, medical clinics, affiliated services and educational facilities across Alaska, California, New Mexico, Montana, Oregon, Texas and Washington.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: California-Porter Ranch

Req ID: 276151