Providence Health & Services Coordinator, Clinical Care - Internal Medicine in Porter Ranch, California
Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE screening and interview system.
Providence is calling a Coordinator - Clinical Care (Full-Time/Day Shift) to Providence Facey Medical Foundation in Porter Ranch , CA.
We are seeking a Coordinator - Clinical Care who will be responsible for providing direct care to patients under the direction of the physician and/or licensed nurse. The Coordinator Clinical Care's primary responsibility is to administer care coordination activities for the patients of the primary care practice. This will include monitoring care coordination processes and support primary clinical teams with these efforts. It will also include identifying the high acuity patient population and working more directly to ensure care coordination for this patient population. The Coordinator Clinical Care behaves in a professional manner, and consistently demonstrates and promotes the values of Facey Medical Foundation. The Coordinator Clinical Care will work with the Practice Manager and lead physician of the practice to develop this position to best serve the needs of the patient panel and the primary care teams.
In this position you will:
Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected
Respect the dignity, confidentiality and privacy of patients
Work in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline
Work with all clinical teams as a resource on care coordination of all patients of the practice, this would include the following:
Pre-visit planning workflow to ensure care completion prior to visit whenever possible
Work with IT resources to facilitate registry reporting at the site
Serve as a resource to clinical staff and providers to meet quality goals by reaching out to patients
Maintain strict confidentiality; follow HIPPA regulations
Treat staff, physicians, NPs/PAs, visitors, patients and families with dignity and respect
Participate in professional development activities
Perform other related work as required
Involving the patients in activities to improve their health (patient engagement)
Educating the patient about self-management tasks they can undertake to gain greater control of their health status
Actively manage assigned panel of chronic care patients (high acuity):
Develop relationship with patient as an integral member of team by phone, portal, etc.
Provide follow-up contact with patient as indicated to ensure compliance with recommendations – medications, lab/x-ray, specialist visits, PCP visits, dietitians, CDE, etc.
Anticipate the needs of this patient population, seeing that necessary documentation and pre-visit planning is completed or requested before patient visit
Collaborate with the patient, physician, and other care team members in assessing the patient’s progress toward individual health care goals.
Communicate barriers to physician when patient has not met treatments goals, is not following treatment plan of care, or has not kept important appointments
Assist with procurement, and adoption of patient self-management educational resources used by the primary clinical teams
Manage many aspects of the patient’s care: referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services
Assist patients in setting SMART goals for self –management, teaching them how to do self-management tasks and report abnormal findings to their physician team
Ensure safe and effective care while the patient transitions in the care continuum. Serves as the bridge between consulting physicians, hospitals, ER and other frequently used healthcare resources and the patient and/or family
Collaborate with physician, NP/PAs, clinical and non-clinical staff to identify appropriate patients for care transition services
Prioritize referrals and activities according to protocols (staff will send copy to coordinator)
Help coordinate consult/referral, hospital/ER, community resource follow-up for the practice
Coordinate clinical follow-up with patients per protocol when indicated
Provide information and guidance to patients and/or family regarding effective care transitions and enhanced patient-care team communication
Maintain accurate and timely documentation
Participate in the huddles, phone calls and team meetings as time and physical location allows
Perform back office skills -- vital signs, BP, weight, history taking, IM/Sub Q injections, minor procedures, sterile case set-up, assist with minor surgeries, autoclaving, EKG, treadmill, PFTs, pulse oximetry, Accu check, surgery scheduling, make and verify appointments, call back authorized pharmacy refill prescriptions, ICD-9, CPT coding
Administer routine immunizations, injections and skin tests following verification of dosages and with appropriate documentation
Perform blood pressure checks. Informs practitioner of results
Assist with emergencies as needed
Provide accurate, complete, legible and timely documentation of all procedures performed n the medical record
Demonstrate a thorough knowledge of procedures included in the Medical Assistant scope of practice
Communicate all test results, patient concerns and changes in the patient’s condition to the physician or registered nurse
Follow correct procedures for handling and disposing of biohazardous infectious waste
Perform daily and weekly environmental cleaning and equipment quality control and maintenance
Order and maintains current inventories of medication and supplies
Check for outdated medication on a monthly basis
Comply with all applicable infection control and safety procedures
Demonstrate awareness of current state, federal and local laws
Use appropriate reporting mechanisms as required by state laws
Provide open and timely communication with patients, families and their significant others:
Provide sufficient information to allow patients and their significant others to participate in the patient's care
Provide educational resources to the patient/family as appropriate as instructed by the physician or registered nurse
Demonstrate commitment to education and sharing of knowledge:
Assist in the orientation of new personnel to the office
Obtain ongoing education consistent with level and area of practice
Maintain current American Heart Association BLS for Healthcare Providers and other appropriate certifications
Required qualifications for this position includes:
Graduate of school for medical assistants and certificate - or- Diploma/certificate from the military in Medical Specialist Course
Current American Heart Association BLS for Health Care Providers
Two (2) years healthcare experience
Knowledge of UR/QA requirements
Knowledge of medical practice and care of patients
Knowledge of examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
Knowledge of common safety hazards
Able to use good judgment and critical thinking skills; ability to identify and resolve problems
Able to apply guidelines and protocols
Able to establish and maintain effective working relationships with patients, families, medical staff, and co-workers
Able to work independently, while collaborating with other team members
Able to self-motivate, prioritize, and is willing to invest in a change process to improve efficiencies
Excellent written, verbal and listening communications skills
Proficient computer skills – data entry, retrieval and report generation
Able to work with a diverse patients/family population
About the organization you will serve:
Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita, and Simi Valleys. The group began as a single medical practice over 90 years ago.
Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Community Service
Location: California-Porter Ranch
Req ID: 301547