Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Medical Office Manager - Pavilion Cardiology in Orange, California

We are looking for a Medical Office Manager for the SJoHMG Pavilion Cardiology Department at St. Joseph Heritage Healthcare

Location: Orange, CA

Work Schedule: Full time - 80 Biweekly Hours

Shift: 8-hour, Day

Job Summary:

Under the general direction of the Director, the Manager, Medical Office is responsible for the overall planning, development, coordination, implementation and management of all medical office administrative functions and related medical office development activities (except direct patient care) in a medical office setting with less than 20 physicians. The primary focus of the position includes, but is not limited to, day-to-day operations, communication, and interoffice coordination to ensure service quality and financial management of the medical office.

Essential Functions:

  • Works collaboratively with Chief Administrative Officer, Medical Director, Chiefs of Staff, and Director of Site Operations to ensure an integrated system for delivery of care.

  • Attends monthly meetings and is responsive to other meetings and committees as required. Communicates outcomes appropriately.

  • Functions as a liaison between the site coordinator/manager, physicians, and the executive management team for administrative issues.

  • Provides insight/direction to operating departments regarding methods that may result in improved operating performance or efficiency and/or improved interdepartmental collaboration and cooperation.

  • Assists in the mentorship of physicians in collaboration with the Chief of Staff.

  • Provides monthly reports to the Director of Site Operations, Chief of Staff and others as requested of operational efficiencies, financial status, and employee relations.

  • Coordinates maintenance and environmental services for the medical office in concert with the site coordinator/leads.

  • Facilitates final conflict resolution with patients regarding physicians, attorney requests, billings, and health plans.

  • Maintains compliance with all OSHA regulatory guidelines.

  • Functions as direct council to the site coordinator/leads for administrative issues (patient/staff concerns, complaints, physicians).


  • Strong knowledge of Excel, Microsoft Word and Outlook.

  • Possess current knowledge and abilities to effectively apply principle skills.

  • Possess strong interpersonal and organizational skills to achieve desired goals and to interact effectively with management and non-management personnel and physician groups.

  • Ability to maintain a positive attitude with changing conditions.

  • Ability to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.

  • Seeks out available resources to resolve problems.

  • Ability to apply appropriate interventions and follow up on identified projects.

  • Must possess strong verbal and writing communication skills.

  • Possess a professional and mature demeanor.

  • Ability to work effectively under pressure by prioritizing work activities and re-negotiating deadlines.

  • Excellent employee management skills.

  • Ability to function independently as well as the ability to work as part of a team.

  • Ability to travel within St. Joseph Health locations.

  • Bilingual English/Spanish communication skills preferred.

Minimum Position Requirements:

Education: Bachelor's Degree in Business Administration or high school diploma/GED with 4 years relevant work related experience

Experience: 3 years Healthcare managerial experience.

Licenses/Certifications: Valid California Driver’s License

Preferred Position Qualifications:


  • Experience in an ambulatory care setting.

  • IDX, AEMR and Allscripts experience.

Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values. Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Non- Clinical Lead/ Supervisor/ Manager

Req ID: R332870