Providence St. Joseph Health

Job Information

Providence Admitting Representative in Olympia, Washington


Providence is calling a Admitting Representative,Day/Full-time to Providence St. Peter Hospital , Patient Registration in Olympia, Washington.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

The Admitting Representative is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical informa

In this position you will:

o Creating a consistent and exceptional patient experience throughout the patient interview process.

o Provides superior customer service to all customers accurately and timely in a positive manner. Demonstrates ability to multitask and prioritize with frequent interruptions. Provides accurate patient information. Demonstrates exceptional problem solving skills. Courteously answers department telephone identifies facility and department.

o Effectively utilizes all information tools and resources maintained by the department.

o Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms. In some instances, may require bedside registration.

o Alert clinical staff if patients need immediate attention.

o Ensure patients are registered in a timely manner, ensuring accounts are complete, compliant, and billable and do not require rework or intervention.

o Provides armbands in a timely manner and verifies all information on the armband with patient to ensure accuracy.

o Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies.

o Escort and/or direct patient appropriately once registration completed.

o Secure patient's valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed. Return valuables to patients at discharge and complete valuables log.

o Ensure order entry tasks are completed timely and accurately.

o Process in-house patient work queues timely and accurately.

o Ensure all relevant documentation is scanned timely and accurately.

o For worker comp/labor and industries patients, ensure forms are filled in promptly and accurately and follow through with patients for signature and completion.

o Present ABN's and ensure signatures are obtained.

o Ensure all computer system entries are completed accurately and timely.

o Maintain accurate, clear, concise, and complete account notes and other relevant information.

o Closely adhere to set schedules and handle time standards.

o Promote PH&S as a premier service organization by treating customers with compassion and respect.

o Identify, resolve and escalate major issues and service failures that impede success.

o Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.

o Receives packages and special deliveries, takes information needed to notify recipient. Notifies the recipient to pick package up.

o Work with Environmental Services to keep areas clean/straightened.


Required qualifications this position include:



o National Certification of CHAA is preferred.


1 year Experience in customer service or healthcare registration.

A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.

Preferred qualifications for this position include:


H.S. Diploma or GED

Coursework/Training Some college level coursework, particularly Medical Terminology or Medical Assistance.


o National Certification of CHAA is preferred.


Admitting Representative and third party payor experience.

About the hospital you will serve.

Providence St. Peter Hospital is a 390-bed, not-for-profit regional teaching hospital. Located in Olympia, WA, St. Peter

offers comprehensive rehabilitation, medical, surgical and behavioral health services. We have been ranked as one of the

top 100 hospitals and as one of 10 premier healthcare employers in the nation and have recently achieved the coveted

Magnet®" recognition from the American Nurses Credentialing Center®. Our hospital rests on a 173-acre campus, much

of which includes natural forest and preserved wetlands that maintain a healing environment for patients and staff.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Care

Location: Washington-Olympia

Req ID: 298465