Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Associate Patient Access Representative - Registration in Napa, California

We are looking for an Associate Patient Access Representative with the ED Registration Department at Queen of the Valley Medical Center.

Location: Napa, CA

Schedule: On Call / Per Diem

Shift: 8-hour, Days (Variable)

Job Summary:

Performs all registration functions for patients. This includes collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization/pre-certification for services provided, and collecting patient liability prior to or at the time of service. Greets and serves patients in a professional, friendly, and respectful manner to promote sacred encounters. Performs duties under moderate supervision.

Essential Functions:

  • Registers patient in a timely manner. Verifies patient insurance using automated tool; reads and understands responses from automated insurance verification tool and takes appropriate action, including referrals to Patient Access Coordinators or Financial Counselors, as appropriate.

  • Obtains and documents complete patient demographic, financial and clinical data in Meditech.

  • Contacts physician offices to obtain missing insurance information which can include policy number, group number, date of birth and insurance phone number.

  • Ensures insurance card, orders and any other forms are copied as needed.

  • Ensures patient handouts are presented and explained at time of registration (Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).

  • Obtains necessary signatures on required forms and consents (COA, Medicare notification letters, etc.).

  • Collects patient's estimated liability prior to or at time of service; makes referrals to Financial Counselor or Patient Access Coordinator as appropriate.

  • Understands and strictly follows all policies related to handling of monies.

  • Escorts patients to appropriate department.

  • Answers simple patient inquiries via phone or in person and routes to appropriate department.


  • Demonstrated typing and basic computer skills, including Internet Explorer, Microsoft Outlook and Microsoft Office programs.

  • Excellent verbal and written communication skills.

  • Ability to cordially, professionally and effectively interact with patients, family members, physicians and other Medical Center personnel in a fast-paced environment.

  • Ability to maintain a cooperative working relationship with staff and clinical departments, and work in a team environment.

  • Typing and basic computer skills to include: Internet Explorer, Microsoft Outlook and Microsoft Office programs.

  • Ability to handle cash and credit/debit card transactions, including collecting and refunding payments to patients/families/employees/customers and balancing cash drawer at end of each shift.

  • Ability to problem solve independently.

  • Strong clerical and organizational skills.

  • Ability to interact with upset clients and behave in a professional manner.

  • Ability to maintain organizational, employee and patient confidentiality at all times.

  • Knowledge of medical terminology and third party requirements.

  • Preferred: Bilingual (English and Spanish).

Minimum Position Requirements:


  • H.S. Diploma or GED

  • Coursework/Training - Completion of a medical terminology class or ROP or 2 years of experience that demonstrates knowledge of CPT and ICD-9 coding.

  • Coursework/Training - Successful completion of the Patient Access Training modules within 90 days of obtaining position.

Experience: 1 year experience in a healthcare or customer service setting with proven customer service skills.

Preferred Position Qualifications:

Experience: Clerical experience in a medical setting

For 50 years, Queen of the Valley Medical Center has been the premiere medical facility in the Napa Valley. Our long history of providing high quality and caring service is founded on four core values: Compassion, Dignity, Justice, Excellence and Integrity. These central principles inspire us to reach out to those in need and to help heal the whole person-mind, body and spirit.

Queen of the Valley Medical Center combines the region's most qualified physicians and staff with the most advanced technology available. Because we have such high standards of care, our programs have been recognized regionally and nationally for their demonstrated success of outcome and care which is par with university hospitals.

Queen of the Valley Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Queen of the Valley Medical Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies.

Company: Queen of the Valley Medical Center

Category: Administrative (Clinical)

Req ID: R333775