Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Associate Communications Operator - Communications in Napa, California

We are looking for an Associate Communications Operator for the PBX Communications Department at Queen of the Valley Medical Center.

Location: Napa, CA

Work Schedule: Part Time - 64 Biweekly Hours

Shift: 8-hour, Days (Variable)

Job Summary:

Under moderate supervision, answers a multi-incoming computerized PBX system and directs calls to the appropriate extension, department or individual. Responsible for monitoring and responding appropriately to medical emergency alarms, fire and equipment failure.

Essential Functions:

  • Answers all incoming and outgoing calls in a timely manner, communicating clearly using a courteous tone of voice and professional grammar. Uses various computer systems to route calls to employees and patients.

  • Accurately receives emergency information (i.e. alarm and code indicators) and notifies appropriate personnel and departments, documents all information and signals all clear as required.

  • Continually monitors Engineering/Security radio while on duty and notifies proper party of activity.

  • Knows and implements proper emergency phone backup system in event of malfunction, line outage or equipment breakdown.

  • Knows and follows appropriate procedures for using pagers, TDD phone and language interpretation services.

  • Locates reference materials as required in timely manner.

  • Maintains on-call reference sheet as shift requires. Logs all updates and changes


  • Basic computer skills.

  • Customer service skills.

  • Ability to handle difficult callers and demands of high volume call traffic.

  • Knowledge of electronic and computerized PBX systems.

Minimum Position Requirements:

Education: H.S. Diploma or GED

Preferred Position Qualifications:


  • Experience in healthcare environment.

  • 1 year Computerized switchboard experience.

For 50 years, Queen of the Valley Medical Center has been the premiere medical facility in the Napa Valley. Our long history of providing high quality and caring service is founded on four core values: Compassion, Dignity, Justice, Excellence and Integrity. These central principles inspire us to reach out to those in need and to help heal the whole person-mind, body and spirit.

Queen of the Valley Medical Center combines the region's most qualified physicians and staff with the most advanced technology available. Because we have such high standards of care, our programs have been recognized regionally and nationally for their demonstrated success of outcome and care which is par with university hospitals.

Queen of the Valley Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Queen of the Valley Medical Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies.

Company: Queen of the Valley Medical Center

Category: Marketing / PR / Communications

Req ID: R334481