Providence St. Joseph Health

Job Information

Providence IS Program Director - Ambulatory Epic Specialty Improvement Initiative in Montana


Providence St. Joseph Health is calling an IS Program Director - Ambulatory Epic Specialty Improvement Initiative to Enterprise Information Services in WA, OR, CA, MT, AK or TX.

We are seeking an IS Program Director to be responsible for ensuring the success of any and all programs and projects within their purview. Working collaboratively with all levels of operational and business leadership, they are also primarily responsible for the management of key partner and customer relationships to the degree they are viewed as a business partner. Program Director is responsible for the delivery of identified business benefits associated with their program(s), which include planning and execution of all program phases from discovery and assessment to execution, go-live & go-live support, until transition to operations / production support and close. The Program Director is the primary point of contact between the PSJH-customer/partner executive leadership, the project team(s) and is responsible for ensuring PSJH executive leadership is kept engaged and informed on the progress of each program. To ensure the success of their program(s), Program Director works collaboratively with multiple members of the project team(s)- including directors in organizational development, IS operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure. The Director is accountable for working with and facilitating processes to accomplish complex program objectives, managing change and resolving issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction. This position relies on extensive experience and judgment to plan and accomplish goals on complex issues where analyses of situations or data requires an in-depth evaluation of variables. The Program Director may oversee teams of up to 25-100 caregivers.

The Principal Program Manager ensures projects related to the program are planned and executed in a manner that supports the PSJH Mission, and supports integration and collaboration across the health system while meeting the organizational objectives.

In this position you will have the following responsibilities:

  • In this role, the Principle Program Manager is responsible for advising, consulting, and managing a number of complex projects under a common objective at PSJH under a single program (or across several programs) designed to support PSJH to achieve strategic goals and initiatives - including but not limited to - IS operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure. While operating much more independently, this position works collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. Typical programs assigned to a Principle Program Manager will span across several of these operational pillars and functional areas and will require collaboration and coordination with other programs.

  • Direct & guide others to develop projects within a program in alignment with the organization’s strategic plans and objectives with little/no oversight from PPMO leadership.

  • Influence decisions in partnership with program leadership in order to ensure work toward common objectives while supporting and guiding others in their efforts to to do the same.

  • Proactively and independently informs and influences others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets with little/no direction from PPMO leadership.

  • Set the standard for facilitating strategic planning with internal customers for deployment of information technologies and/or major services and products related to new growth and expansion efforts with little/no direction from PPMO leadership while coaching and mentoring others to do the same.

  • Proactively and independently manage client expectations for timelines and deliverables throughout the project/program lifecycle with little/no intervention from PPMO leadership while directing and guiding others to do the same at the appropriate levels of their program.

  • Define the structure and governance needed on a complex program(s) to develop and gain sponsor approval for project delivery dates.

  • Manage portfolio programs with very high complexity, strategic priority and/or visibility, system and/or regional priority - typically at an enterprise level.


Required qualifications for this position include:

  • Bachelor’s Degree or equivalent education/experience.

  • More than ten (10) years Information Services/Information Technology and/or Healthcare Industry experience.

  • Minimum of eight (8) - ten (10) years experience in the project / program management field.

  • Minimum of five (5) - seven (7) years experience with resource management.

  • Minimum of one (1) - three (3) relevant PPMO portfolio experience (eg. EMR, Business Applications, M&A, Infrastructure, etc.)

Preferred qualifications for this position include:

  • Master’s Degree.

  • Certifications: PMP (Project Management Professional), PgMP (Program Management Professional), Six Sigma, LEAN and CQIA (Quality Improvement Associate)

  • EHR experience

  • Epic experience

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Project/Program Management

Location: Washington-Renton

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 280921