Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Scheduler- Radiology Administration in Mission Viejo, California

We are looking for a Scheduler with Radiology Administration Department at Mission Hospital Regional Medical Center.

Location: Mission Viejo, CA

Schedule: Full-time - 80 Biweekly hours

Shift: 8 hour - Days

Job Summary:

Under direct supervision of the Clerical Supervisor - using detailed instructions, policies, and procedures the scheduler makes appointments for patients for Imaging Procedures. Schedules all Imaging Services patient procedures by completing the questions required by each modality and transferring to Meditech. Completes and distributes the necessary paperwork to appropriate departments. Works closely with both front office and technical staff, completing pre-admission registration. Promotes positive working relationships with patients, families, physicians and coworkers, demonstrating teamwork to ensure excellent patient care and positive comments from all concerned parties. Is proficient in required competencies. Registers patients in a pleasant, professional, and timely manner. Handles all routine patient inquiries related to the registration process. Ensures all necessary demographic and financial data is obtained and accurately records into the MS4 system. Identifies appropriate payor source and verifies eligibility. Collects appropriate deposits from patients.

Essential Functions:

  • Scheduling: Schedules and coordinates appointments in an accurate and timely manner for outpatient radiology department including MRI, CT, X-Ray, Fluoro, Ultrasound, and Mammography utilizing correct format to ensure no conflicts.

  • Pre-Registration: Ensures appropriate authorizations and eligibility are complete on scheduled procedures prior to patient’s arrival. Consistently demonstrates thorough knowledge and understanding of computerized registration, account information, Medical Record Index, and EMR in MEDITECH computer system. Completes pre-registration with all pertinent demographic information (insurance, diagnosis, authorization, doctor, and exam type) using MEDITECH Registration module. Verifies all insurance benefits on all pre-registrations. Verifies insurance eligibility through the appropriate electronic system to ensure collect ability of the account. Requests and collects deposits, deductible, co-pays by providing payment options in the form of check or credit cards. Accurately uses passport system and maintains MEDITECH cash drawer. Provides patient with a receipt. Provides accurate price quotes.

  • Customer Service: Informs patient of Notice of Privacy Practices. Gives accurate prep instructions for different diagnostic procedures. Answers all incoming calls within in a timely manner and according to benchmarks as assigned. Appropriately logs out/in within ACD system to enable calls to be properly distributed.

  • Record maintenance: Obtains appropriate medical records and/or operative reports associated with the scheduled exam or for patient clearance. Organizes prescriptions in appropriate file. Maintains all patients’ medical information in the file system. Validates existing data related to prior registrations by asking patient to repeat all data and updating appropriately in the system. Records comments and financial notes. Places all registration paperwork in the folder for the Registration Associate when patient physically comes in to register. Correctly identifies every patient by Social Security number, name and date of birth. Distributes data to appropriate departments in a timely manner.

  • Accuracy: Schedules all exams with an emphasis on correct sequencing and preparation using MEDITECH and the Admitting Registration module. Enters required data into the system of demographic data and financial information with a 98% accuracy rate.

  • Communication: Communicates changes in scheduling accurately with interfacing departments. Communicates with physician offices, patients, radiologist, and fellow co-workers in a professional manner. Works closely with physician offices to ensure accurate data is collected. Maintains awareness of equipment status and computer errors to the supervisor.

Skills :

  • Computer skills (Meditech, IntelliSource as well as RIS Logic for previous history, basic Windows functionality, basic keyboard knowledge).

  • Ability to communicate effective, both verbally and in writing.

  • Medical terminology.

  • Ability to consistently function in an environment that includes varying, unpredictable, or crisis circumstances while exercising appropriate interpersonal and critical thinking skills.

  • Ability to function independently and perform more than one task at any given time.

  • Must be able to type approximately 40 wpm.

  • Ability to work in a high volume office with continual interruptions.

  • Must be able to schedule and Pre-register 30-40 patients per day, with minimal to no errors.

  • Demonstrate ability to operate and troubleshoot computers, printers, and FAX machines.

Minimum Position Qualifications:

Education : High School diploma or GED

Experience :

  • One year Hospital Patient Access Registrar experience in Main or ER or

  • One year experience in medical field/radiological scheduling that included Registration and/or insurance verification.

Preferred Position Requirements:

Education : Associate's Degree in Healthcare

Experience : One-year (1) experience in scheduling radiographic procedures.

At Mission Hospital with locations in Mission Viejo and Laguna Beach, CA our core values of Compassion, Dignity, Justice, Excellence and Integrity translate into an environment where the welfare of our patients always comes before the bottom line. As a member of Providence Health System, we serve all of south Orange County.

Mission Hospital Mission Viejo is a Level II Trauma Center and is the area's designated regional trauma center. We have Centers of Excellence in heart, maternity, trauma, breast care, spine, vascular, stroke and brain injury.

Mission Hospital Laguna Beach provides local coastal communities with 24-hour emergency department services, medical/surgical services, behavioral health programs including inpatient and outpatient psychiatric and chemical dependency services and an outpatient eating disorder program.

Mission Surgery Center performs approximately 4,500 annual surgeries and provides a safe and convenient outpatient setting. It is accredited by the Accreditation Association of Ambulatory Health Care.

We've received two Beacon Awards for clinical excellence and in 2012 we received Magnet Designation which recognizes hospitals for top patient care, quality nursing and innovations in nursing and healthcare. We offer a collegial work environment with competitive salaries and benefits.

Mission Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as “on call/per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Mission Hospital Regional Medical Center

Category: Scheduling

Req ID: R326572

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