Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health PACS Technology Manager - Radiology Administration in Mission Viejo, California

We are looking for a PACS Technology Manager for the Radiology Administration Department at Mission Hospital Regional Medical Center.

Location: Mission Viejo, CA (Travel will be required to other hospitals in the region)

Work Schedule: Full Time - 80 Biweekly Hours

Shift: 8-hour, Days

Job Summary:

The PACS Manager plans and implements the overall Picture Archiving and Communication System policies, procedures, and services in each of the Southern CA ministries. Coordinate with all radiologists and perform troubleshoot on systems and administer everyday activities of PACS system. Install and provide support to remote workstations and monitor all complex application administration and perform tests on same and recommend changes to improve working of PACS unit.

Analyze user processes and ensure optimal utilization of same and provide end user support at all times. Monitor all tasks and resolve all issues related to PACS applications and associate equipment, perform troubleshoot on all moderate and complex issues and provide appropriate feedback. Maintain knowledge on all PACS systems and work processes and monitor all logs for error in applications. Coordinate with vendors and various departments to resolve all issues and perform troubleshoot on PACS system to provide application support and maintain system tables. Analyze and design various user access applications and ensure data security and ensure effective configuration changes to all applications. Ensure compliance to standard operating procedures for all applications and install and upgrade all projects. Monitor all system performance and ensure maintenance of all quality control programs. Provide training to all new users and vendors for all PACS systems.

The role of the PACS Manager is to plan, execute, and finalize projects according to strict deadlines and within budget.

Timely reporting and communication to the So CA Regional Imaging Executive Director. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Manager will also collaborate and define project's objectives and oversee quality control throughout its life cycle.

Essential Functions:

  • In coordination with the Imaging Regional Executive Director, organizes monitors and implements information system projects. Provides support to lead technologists as appropriate.

  • Responsible for collaborative analysis, system design, development, and support of the various complex computer applications and systems. Monitors accuracy of system database information.

  • Oversees applications security, maintains both internally developed and vendor supplied executable within the appropriate paths.

  • Coordinate communications with Information Services Department, BioMedical Department, and vendors for troubleshooting application problems.

  • Ensures all equipment is in working order and takes appropriate action when repairs are needed. Places calls for equipment service. Reports incidences of equipment failure, irregularities in equipment performance, and equipment in disrepair to proper repair company for correction of incident.

  • Works closely with Information Services and Enterprise PACS team to ensure tight integration of PACS with institutional clinical information strategy.

  • Maintains a current working knowledge of changes in technology and regulations. Assesses user needs and provide feedback to management and/or vendor for future product growth and development.

  • Assists in the development and implementation of a quality management plan for PACS.

  • Conducts system demonstrations. Participates in monthly PACS team and leadership meetings and prepares progress reports.

  • Willingly performs other related duties outside immediate work area as assigned or required.

  • Direct and manage Imaging PACS/IT project development from beginning to end, with associated documentation.

  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

  • Identify and resolve issues and conflicts within the PACS team.

  • Identify and manage project dependencies and critical path.

  • Plan and schedule project timelines and milestones using appropriate tools, while tracking deliverables.

  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.

  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

  • Develop best practices and tools for project execution and management.

  • Leadership/Supervision:

  • Effectively maintains leadership, inspiring the cooperation and confidence of others. Promotes positive co-worker relationships through teamwork and cooperation.

  • Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities.

  • Delegates responsibilities to designated staff and effectively maintains results.

  • Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers and physicians in a non-threatening manner. Offers assistance and promptly responds to requests.

  • Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.

  • Documentation/Information Management:

  • Demonstrates working knowledge of information/communications systems and associated hardware.

  • Manages and reviews system utilization, error and turn around reports. Ensures accuracy of system database and maintain updated information.

  • Ensures that sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.

  • Development:

  • Develops and initiates a PACS training program for physicians and staff to ensure staff knowledge and practice consistency.

  • Develops and initiates PACS core competencies for staff training and evaluation.

  • Develops core staff skills to assist on off shift troubleshooting.

  • Manages on-going training initiative for new personnel and system upgrades. Conducts demonstrations.

  • Assumes responsibility and accountability for professional growth. Attends internal and external educational seminars to enhance his/her own education. Assumes responsibility for maintaining current CPR, PPD, TeamCare, age specific and required license.

  • Competency Charting/Performance Improvement:

  • Is knowledgeable of hospital-wide of Performance/Process Improvement (P.I.) Methodology as a condition of employment.

  • Develop and implement a quality control program to ensure equipment is maintained and handled properly.

  • Offers suggestions and actively participates in departmental and/or hospital-wide Performance/Process Improvement.

  • Budget Responsibilities:

  • Maintains operations of the department/service within budget parameters. Actively involves staff and physicians in cost containment.

  • Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities.

  • Actively participates in the development of capital and equipment budgets, equipment modification, and new equipment.


  • Must have the ability to interact professionally and communicate effectively verbally and in writing with physicians, staff, patients and the public.

  • Must be able to organize and prioritize work efficiently.

  • Must have the ability to lead and work in a demanding environment while remaining calm, efficient and focused.

  • Must have the ability to perform as a preceptor in the training of students and new employees as well as act as a department resource and a positive role model.

  • Must have the ability to change priorities with the ever-changing patient status and subsequent workloads required.

  • Must be able to speak effectively before large and small groups.

  • Must be able to perform the principal duties of the position.

  • Excellent written/oral communication skills required.

  • Must be able to work effectively with diverse groups.

  • Ability to work well under pressure and on concurrent, multidisciplinary projects.

  • Basic understanding of operating systems software (i.e., Windows 07/2010/NT) and Web Browser internet.

  • Explorer or Netscape Navigator required; familiarity with radiology information systems applications preferred.

  • Baseline understanding of DICOM, networking, image data transfer and storage.

  • Strong operation background along with workflow knowledge and assessment and training abilities.

  • Off schedule hours may be required in meet operational needs and project deadlines.

  • Sitting for extended periods of time.

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.

  • Physically able to participate in training sessions, presentations, and meetings.

  • Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.

  • Must behave as a motivational servant leader as evidenced by caregiver engagement.

Minimum Position Requirements:

Education: Bachelor's Degree in IT or Health related field, within 36 months of hire date.


  • Two (2) years relevant experience in a Computer Technology setting.

  • Two (2) years prior Management experience

Preferred Position Qualifications:

Education: Coursework/Training - Cert PACS Associate (CPA), OR Cert DICOM Integration Prof (CDIP), OR Cert. PACS Sys Analyst (CPSA), OR Cert Imaging Info Prof. (IIP) Within 12 months of hire date.

At Mission Hospital with locations in Mission Viejo and Laguna Beach, CA our core values of Compassion, Dignity, Justice, Excellence and Integrity translate into an environment where the welfare of our patients always comes before the bottom line. As a member of Providence Health System, we serve all of south Orange County.

Mission Hospital Mission Viejo is a Level II Trauma Center and is the area's designated regional trauma center. We have Centers of Excellence in heart, maternity, trauma, breast care, spine, vascular, stroke and brain injury.

Mission Hospital Laguna Beach provides local coastal communities with 24-hour emergency department services, medical/surgical services, behavioral health programs including inpatient and outpatient psychiatric and chemical dependency services and an outpatient eating disorder program.

Mission Surgery Center performs approximately 4,500 annual surgeries and provides a safe and convenient outpatient setting. It is accredited by the Accreditation Association of Ambulatory Health Care.

We've received two Beacon Awards for clinical excellence and in 2012 we received Magnet Designation which recognizes hospitals for top patient care, quality nursing and innovations in nursing and healthcare. We offer a collegial work environment with competitive salaries and benefits.

Mission Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as “on call/per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Mission Hospital Regional Medical Center

Category: Non- Clinical Lead/ Supervisor/ Manager

Req ID: R329008