Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Medical Office Supervisor - Family Practice in Mission Viejo, California

We are looking for a Medical Office Supervisor for the Family Practice Department at Heritage Healthcare.

Location: Mission Viejo, CA

Work Schedule: Full time - 80 Biweekly Hours

Shift: 8-hour, Days

Job Summary:

Works collaboratively with the Medical Office Manager/Medical Office Administrator and the Chief of Staff to ensure appropriate access and delivery of care within the medical office. Functions as a liaison between the site employees, physicians, health plans, MSO and administrative team. Oversees the front office operations including but not limited to appropriate staffing level, delivery and adherence of policies and procedures.

Essential Functions:

  • Works collaboratively with the Medical Office Manager/Administrator and Chief of Staff to ensure appropriate delivery of care within the Medical Office. Oversees appropriate staffing levels based on volume to ensure adequate office coverage including appropriate use of staff overtime and registry.

  • Oversees implementation and adherence of policies/procedures and provides training as necessary to ensure appropriate understanding and usage.

  • In concert with the Medical Office Administrator operationalizes strategic goals and monitors progress towards meeting those goals.

  • Functions with limited supervision in compliance with policies, practices, and procedures prescribed by the Medical Office Manager and OSHA requirements.

  • Communicates with answering service and Chief of Staff regarding office hours, physician-on-call, etc.

  • Investigates and responds to patient inquiries and concerns within 48 hours.

  • Coordinates the CHDP program on site.

  • Responds to the needs of health plans regarding credentialing, HEIDIS and site audits/reviews.

  • Assists in employee reviews and initiates disciplinary actions where appropriate.

  • Provides orientation process to new employees.


  • Basic computer skills in a Windows operating environment including Word, and an e-mail system.

  • Effective employee management skills with the ability to lead and direct staff through a changing and fast paced work environment.

  • Ability to work collaboratively on a team.

  • Ability to work independently and make decisions.

  • Excellent organizational skills.

  • Knowledge of levels of care available in the community.

  • Ability to demonstrate leadership skills in facilitating constructive change.

  • Excellent interpersonal, verbal and written communication skills.

  • Proficient in Microsoft Office Suite applications preferred.

Minimum Position Requirements:

Experience: 3 years experience in a medical office setting, or Supervisory/managerial experience.

Licenses/Certifications :

  • Valid California driver’s license.

  • Automobile insurance for employee-owned vehicles.

Preferred Position Qualifications:

Education: Bachelor's Degree from an accredited institution.

Experience: Experience in the interpretation, implementation, and development operational policies and procedures.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values. Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Non- Clinical Lead/ Supervisor/ Manager

Req ID: R336798