Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Lead Unit Secretary - Chemotherapy-Cancer Inst in Mission Viejo, California

We are looking for a Lead unit secretary with Chemotherapy-Cancer Inst (Infusion Therapy) Department at Mission Hospital Regional Medical Center.

Location: Mission Viejo ,CA

Schedule: Full-time

Shift: Day

Job Summary:

Under the general supervision and according to established policies and procedures, the Unit Coordinator (UC) ensures that patients, their families and guests have an unparalleled experience at Mission Hospital while serving as the face of our Ministry and proactively setting the stage for the patient experience, by professionally and efficiently providing and/or coordinating patient/visitor/guest experience. The UC effectively communicates via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. The UC is responsible for serving as the primary resource person in identifying and facilitating problem resolution for our patients and guests while utilizing independent decision making to manage complex situations while ensuring positive outcomes. The UC participates in activities that result in high patient and family satisfaction and contributes to the reputation of the unit while serving as an advocate for all patients and visitors. The UC functions as a resource to members of the healthcare team and is familiar with multiple Mission Hospital resources. The UC creates an environment that is physician-friendly and supportive. The UC carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills and assumes responsibility for self-development within the role and participates in continuous improvement activities. The UC supports the healthcare team by anticipating and responding to patient and visitor needs and team requests.


  • Outstanding customer service and conflict resolution skills.

  • Excellent verbal and written communication skills to communicate needed information to the following contacts: patients, families, and health care professionals.

  • Excellent ability to manage multiple priorities. Ability to make work independently with minimal supervision, following established guidelines.

  • Good flexibility in professional and inter-personal interaction.

  • Adapts effectively to unpredictable situations within the patient care setting.

  • Excellent organizational and time management skills.

  • Good situational awareness.

  • Good data processing/secretarial skills, with the ability to learn new programs and functions.

  • Good familiarity in the use of medical terminology.

  • Must be proficient in required competencies upon completion of orientation, as listed on the unit specific Competency Inventory (if applicable).

Position Requirements:

Education: High School Diploma or GED

Experience: Minimum of three years’ experience in delivering high level of service in guest relations and is multi-culturally competent.

License / Certification: Heart saver AED level of BLS

Preferred Position Requirements:

Education: Associates Degree

Experience: Previous experience working in healthcare delivery environment; knowledge of public relations, knowledge of healthcare, diagnostic and treatment areas and discovery experience; medical terminology knowledge / course; bilingual fluency in English and Spanish

Training: Customer service, service recovery, conflict resolution

At Mission Hospital with locations in Mission Viejo and Laguna Beach, CA our core values of Dignity, Service, Excellence and Justice translate into an environment where the welfare of our patients always comes before the bottom line.As non-profit acute care facilities, we serve all of south Orange County.Mission Hospital Mission Viejo is a Level II Trauma Center and is the area's designated regional trauma center. We have Centers of Excellence in heart, maternity, trauma, breast care, spine, vascular, stroke and brain injury.Mission Hospital Laguna Beach provides local coastal communities with 24-hour emergency department services, medical/surgical services, behavioral health programs including inpatient and outpatient psychiatric and chemical dependency services and an outpatient eating disorder program.Mission Surgery Center performs approximately 4,500 annual surgeries and provides a safe and convenient outpatient setting. It is accredited by the Accreditation Association of Ambulatory Health Care.We are a member of the St. Joseph Health System, one of only 12 winners worldwide of the Gallup Organization's Great Workplace Award, which recognizes an "extraordinary ability to create an engaged workplace culture"; we've received two Beacon Awards for clinical excellence and in 2012 we received Magnet Designation which recognizes hospitals for top patient care, quality nursing and innovations in nursing and healthcare. We offer a collegial work environment with competitive salaries and benefits.Mission Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Positions specified as “on call/per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Mission Hospital Regional Medical Center

Category: Administrative (Clinical)