Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Executive Director, Operations (Primary Care) in Mission Viejo, California


This is an unparalleled opportunity for an Executive Director, Operations – Primary Care at Mission Heritage Medical Group located in Mission Viejo.

Under the general direction of the Chief Administrator, the Executive Director is responsible for the overall planning, development, coordination, implementation and management of all medical office administrative functions with specific focus on business, clinical and managed care, as well as, related medical office development activities for all sites. The primary focus of the position includes, but is not limited to; day-to-day operations, communication, and interoffice coordination to ensure service, quality, and financial management of the medical offices are optimized.

As health care evolves, Providence is responding with a vision and core strategy to transform and innovate at scale. Across five states, Providence and its affiliates continue to pioneer how care is delivered by sharing one strategic plan designed to improve the health of entire populations by supporting the well-being of each person the organization serves. The plan supports the vision, “Together, we answer the call of every person we serve: Know me, care for me, ease my way®”, which is Providence’s promise to patients, customers and communities.

The core strategy of “Creating healthier communities, together” is supported by five specific areas of focus in the system strategic plan:

  • Inspire: We must first inspire and develop our people.

  • Know: To serve our communities effectively, we are building enduring relationships with consumers.

  • Partner: Providing the best care requires new alignments with clinicians and care teams.

  • Adapt: We’ll develop and thrive under new care delivery and economic models.

  • Adopt: To serve more people we will grow by optimizing expert-to-expert capabilities.

Through innovation, excellence, good stewardship and working together across Providence, we will continue to lead change to improve the health of our communities.


The Executive Director, Operations – Primary Care at Mission Heritage Medical Group will have the following accountabilities:

  • Works collaboratively with Administrator, Medical Directors, and Directors to ensure an integrated system for delivery of care. (5%)

  • Attends all related meetings; is responsive to other meetings and committees as required. Communicates outcomes appropriately. (23%)

  • Functions as a liaison between the Administrator and physicians for administrative issues for assigned scope of responsibilities. (4%)

  • Assists in the mentorship of physicians in collaboration with Administrator and Physician Executive Committee. (2%)

  • Responsible for the general oversight and day-to-day management of the following departments: Clinical, Site Operations, Lab, Radiology, Medical Billing Office and Utilization Management/Quality Management. (30%)

  • Provides monthly reports, or more frequently as required, to the Administrator of operational efficiencies, financial status, employee relations and other issues as identified. (2%)

  • Facilitates final conflict resolution with patients regarding physicians, attorney requests, billings, and health plans that cannot be resolved by Directors and managers of business operations, managed care and clinical. (2%)

  • Maintains compliance with all legal, OSHA HIPAA, State and Federal requirements. (3%)

  • Oversees the preparation and maintenance of departmental operating and capital budgets by anticipating expected revenues and expenses to achieve organizational objectives. (5%)

  • Develops a facilities planning and capital replacement program and periodically evaluates facility capabilities in order to meet the ongoing operations needs of the organization. (1%)

  • Participates with Administrator, physician leadership and direct reports in the design, development and integration of health improvement, community outreach and social change initiatives. (3%)

  • Participates in deployment of information technology initiatives. (4%)

  • Responds to the needs of others through effective communication, mutual respect, and consistent follow through in order to generate trust and enhance personal effectiveness. (5%)

  • Leads project related work teams, fosters shared problem solving and supports decisions of the work team. (5%)

  • Cooperates fully in all risk management activities and investigations. (1%)


Ideal experience/education for this position include:

  • B.S. degree in Healthcare Administration or Business Administration; Master’s Degree preferred.

  • CMPE or FACMPE in the American College of Medical Practice Executives preferred.

  • 5-7 years of experience as an Associate Administrator, Chief Operating Officer or Clinic Administrator.

  • Minimum 3 years management experience in a medical group practice preferred.

  • Prefer multispecialty medical group experience with primary care emphasis.

  • Experience designing, managing and effectively leading organizational change initiatives.

  • Experienced with data collection, analysis, and providing written reports, proposals incorporating findings.

  • Excellent management skills.

  • Familiar with IDX Enterprise practice management system and practical application and integration of electronic health records (“EHR”) highly desirable.

  • Skill in exercising initiative, judgment, problem solving and decision-making. Skill in analysis, development of comprehensive reports and complex data. Ability to set priorities and to lead proactively and courageously.

  • Ability to develop and maintain effective relationship with medical and administrative staff, patients and the public. Excellent written and verbal communication skills. Skill in preparation and presentation of reports to various committees and boards/shareholders.

  • Team building experience in leading and directing cross-functional work groups (e.g., clinical, non-clinical, licensed, non-licensed and technical personnel) to achieve organizational goals.

  • An innovative, practical and collaborative strategic problem solver.

  • Ability to lead effectively and demonstrate core competencies in people management, financial management, change management, operations improvement and general communication.

  • Ability to travel within St. Joseph Health locations.

  • Valid California Driver’s License for travel between SJHH locations.

Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Leadership