Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Dispatch Operator - Telecommunication in Mission Viejo, California

We are looking for a Dispatch Operator with Telecommunication - MV Department at Mission Hospital Regional Medical Center.

Location: Mission Viejo, CA

Schedule: Part-time, need to be flexible to work weekends and holidays

Shift: Primarily day shift, need to be flexible to work variable shifts

Job Summary:

Under the general supervision of Integrated Services Manager works to coordinate service requests for Support Services. Receives telephone requests and determines appropriate action for each request based on knowledge of Support Services resources and scope of service. Dispatches assignments to various Support Service personnel via work order system and coordinates patient transports by monitoring transport requests, and directing activities of transporters. Provides overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses in a professional and timely manner. Coordinates all emergency codes/alerts with perspective departments; Monitors and responds to both clinical and non-clinical alarm systems.


  • Ability to follow oral and written instructions.

  • Excellent verbal and written communication/interpersonal skills.

  • Ability to work in an intense and busy atmosphere, sometimes with difficult people.

  • Ability to multitask while still being detail oriented.

  • Ability to maintain all aspects of patient, staff, visitor, and hospital confidentiality (HIPPA)

  • Must have the ability to relate to patients and visitors in a positive manner.

  • Ability to withstand frequent interruptions.

  • Ability to use and operate two-way radio and paging equipment.

  • Moderate computer skills in MS Windows based operating environment.

  • Ability to memorize frequently used extensions and numbers and procedures.

Position Requirements:

Education: High school diploma or GED

Experience: 6 months customer service in a healthcare service oriented organization.

Preferred Position Requirements:

Education: Associate of Arts degree

Experience: One (1) year hospital related PBX or Call Center experience

At Mission Hospital with locations in Mission Viejo and Laguna Beach, CA our core values of Dignity, Service, Excellence and Justice translate into an environment where the welfare of our patients always comes before the bottom line.As non-profit acute care facilities, we serve all of south Orange County.Mission Hospital Mission Viejo is a Level II Trauma Center and is the area's designated regional trauma center. We have Centers of Excellence in heart, maternity, trauma, breast care, spine, vascular, stroke and brain injury.Mission Hospital Laguna Beach provides local coastal communities with 24-hour emergency department services, medical/surgical services, behavioral health programs including inpatient and outpatient psychiatric and chemical dependency services and an outpatient eating disorder program.Mission Surgery Center performs approximately 4,500 annual surgeries and provides a safe and convenient outpatient setting. It is accredited by the Accreditation Association of Ambulatory Health Care.We are a member of the St. Joseph Health System, one of only 12 winners worldwide of the Gallup Organization's Great Workplace Award, which recognizes an "extraordinary ability to create an engaged workplace culture"; we've received two Beacon Awards for clinical excellence and in 2012 we received Magnet Designation which recognizes hospitals for top patient care, quality nursing and innovations in nursing and healthcare. We offer a collegial work environment with competitive salaries and benefits.Mission Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Positions specified as “on call/per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Mission Hospital Regional Medical Center

Category: Customer Service