Providence St. Joseph Health

Job Information

Providence Rehabilitation Aide, Rehabilitation Office Assistant in Medford, Oregon


Providence is calling a Rehabilitation Aide, Rehabilitation Office Assistant to its Physical Therapy team at Providence Medford Medical Center in Medford, OR. This is a full-time, day shift position. The work schedule will be Monday-Friday, 8 hour shifts, with an early start time of 0730 and latest shift end time of 1630.

We are seeking a Rehabilitation Aide - Rehabilitation Office Assistant that will be working in both the inpatient and outpatient setting. They will perform the shared responsibilities of general department maintenance including light cleaning and ordering supplies, assists therapists with inpatient/outpatient therapy treatments, inpatient/outpatient scheduling, and front desk support services. Works with multi-disciplinary team. Must be willing to work in a variety of settings.

In this position you will have the following responsibilities:

  • Assist in general department maintenance including light cleaning, stocking and changing linen and supplies in patient treatment areas as needed.

  • Arrange, or assist in arranging, patient transportation and language interpreters per department procedure.

  • Schedule patients for therapy appointments.

  • Assist therapists with therapy treatments

  • Monitor patient reaction to therapy and reports significant changes or developments to therapist:

  • Transport/escort patients to treatment/hospital rooms as needed.

  • Assist in transferring patients between different surfaces as needed.

  • Order, stock, and perform inventory of therapy supplies and maintains inventory of equipment and linen.

  • Accurate data entry from Epic (EMR) into Microsoft Excel daily.

  • Maintains multiple therapists’ schedules in both outpatient and inpatient rehabilitation facility, keeping schedules current, filling vacancies due to cancellations and editing as needed.

  • Answer department telephone lines and pager, directs callers per department procedures, relays messages and provides routine information to callers regarding rehabilitation services.

  • Monitor reminder calls system for messages and relay the communication as appropriate.

  • Manage Epic (EMR) in basket message systems

  • Greet patients/visitors, answers questions and provides information as needed.

  • Demonstrate basic patient registration practices.

  • Schedule/coordinate appointments and monitors appointment schedules daily; work patients into therapists’ schedules as needed.

  • Assess and facilitate workflow within the department, e.g. informs therapists of patient arrivals, alerts therapists to problems.

  • Collect patient payments per department procedure, cash drawer reconciliation.

  • Telephone and/or interviews patients and/or family members to obtain accurate registration information and to arrange patient schedule.

  • Ensure accuracy of patient insurance information and coordinates insurance pre-authorizations with Rehab Insurance Verification Specialist, therapist, patient, physician offices and insurance companies.


Required qualifications for this position includes:

  • High School Diploma -OR- GED

  • Coursework/Training: Completion of PH&S Rehabilitation Services Department Therapy Aide training program within three (3) months of employment

Preferred qualifications for this position includes:

  • Some college coursework

  • For some Rehab clinic locations, AHA-BLS certification

  • Experience as a Therapy Aide

  • One (1) year experience in a customer service-oriented environment

  • Experience in medical environment -OR- rehab field -OR- working with medical terminology

  • One (1) year experience utilizing MS Office Suite or other Windows-based software programs

  • Experience with computerized patient scheduling programs.

  • Epic experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Oregon-Medford

Req ID: 268002