Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Supervisor, Guest Relations - Health Screener in Lubbock, Texas

Job Summary :

The position oversees the first impressions and welcome experience of the hospital. The Guest Services Supervisor will supervise caregivers to ensure that every guest experiences a safe and welcoming entry. This position will identify and implement processes to enhance the speed of service and patient perception upon entry for care. This leader will be responsible for leading and training representatives to handle all visitor concerns and questions in a responsive and mission aligned manner.

Essential Functions:

  • Creates schedule and manages day to day oversight of the Health Screener Team.

  • Works closely with other first impression departments to lead the way in efficient and patient-centered workflows.

  • Communicates verbally and in writing: Communicates effectively with Patients, Visitors, Leaders and others. Keeps lines of communication open between Covenant and key customers. Provides insight/suggestions regarding methods that may result in improved performance or efficiency and increase customer satisfaction.

  • Update and educate team as policies and standards change in response to needs of the hospital and guests.

  • Oversees and directs the interns during their ambassador shifts.

  • Works effectively with others: Desires to work within a team-centered department. Actively participates on appropriate hospital committees as assigned. Assists others in department and hospital on projects and tasks.

  • Create and maintain a welcoming environment in the area of oversight.

  • Lead a team of first impression specialists in accordance with Covenant mission, values and service excellence standards to enhance experience and create new partnerships for philanthropic opportunities in the future.

Minimum Qualification:

Education : HS diploma or GED

Experience: 6 months of Supervisory experience preferably in customer relations and a health care environment

Preferred Qualifications:

Education: Bachelor's Degree in Business Administration

Experience : 1 year of Experience in marketing, guest services or communications field

Covenant Health System is a faith-based ministry, focused on caring for the whole person - body, mind, and spirit - working with others to improve health and quality of life in our communities.

Thank you for applying with CHS. Your application will carefully be reviewed for the position(s) you have applied for. Please continue to seek career opportunities with us by visiting our web site at Your interest in Covenant Health System is appreciated.

Covenant Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Covenant Health

Category: Community Services