St. Joseph Health / Covenant Health Patient Access Representative in Lubbock, Texas
We are currently looking for an Patient Access Representative at Covenant Medical Center in Lubbock, TX.
*PLEASE NOTE: This is an on-call, day shift position.*
Under the direction of the PAS manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.
Verify patient demographics and activate patients in the system of record upon arrival on the date of service, if the patient has been pre-registered.
Verify patient insurance by confirming and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility. Referrals to Financial Counselor, when appropriate.
Contacts patient’s family or physician office to obtain missing insurance information and authorizations.
Ensure required/applicable forms and documents are presented and explained during time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).
Obtain all necessary patient signatures at time of arrival.
Perform collections and cashiering functions when appropriate.
Understands ministry’s policies on discounts, patient payments plans and global services.
Ensure financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate.
Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner.
Assist patients and customers in navigating throughout the hospital facility.
Serve as the ambassador between the hospital and all patients and visitors, promoting a customer-friendly environment
Review own work for accuracy and completeness prior to end of shift.
Identify and alert a member of the management staff of any situation which may negatively impact the patient, department operations, public relations, or the hospital's integrity.
Perform other duties as assigned.
High school diploma or GED.
2 years registration experience.
Familiarity with basic financial clearance functions.
Previous experience with Meditech system.
Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.Our ministry includes six hospitals with over 1,100 licensed beds:Covenant Medical Center - CMCCovenant Children’sCovenant SpecialtyCovenant Plainview - PLVCovenant Levelland - LVLTrustpoint (joint venture: Rehab Hospital of Lubbock)Covenant Medical Group (CMG)Covenant Health PartnersHospice of LubbockCovenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.Covenant / St. Joseph Health (SJH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant / St. Joseph Health (SJH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.
Company: Covenant Health
Category: Health Care