Providence IS Support Technician PSJH in Lubbock, Texas
Providence St. Joseph Health is calling a IS Support Technician PSJH to our location in Lubbock, TX.
We are seeking a IS Support Technician PSJH to handle all of the Associate IS Support Technician duties and more. Also serves as an escalation point for Associate IS Support Technicians in any capacity needed. Effectively handles any elevated request or incident that requires a higher level of access or expertise to complete. Requires excellent customer service as well as advanced technical troubleshooting skills. Operates in a fast paced, high volume environment and requires the ability to multi-task between various applications and systems while keeping in constant communication with the key relationships.
In this position you will have the following responsibilities:
Demonstrate Providence St. Joseph Health core values of Compassion, Dignity, Justice, Excellence and Integrity in all interactions.
Follow defined processes when handling incidents and service requests in a professional manner using approved tools.
Troubleshoot caregiver issues and resolve upon first contact when able and escalates problems that can't be resolved to the appropriate group in a timely manner.
Ability to perform Administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed.
Identify and communicate trending issues as needed to peers, leaders, and other IS groups.
Keep Supervisor or Manager apprised of workflow problems, project status and suggestions for process improvements.
Awareness and understanding of IS Support groups.
Understand and adheres to Quality Assurance KPI's.
Accurately record and document relevant details of the issue or service request.
Perform other duties as required or requested.
Required qualifications for this position include:
Bachelor's Degree in Healthcare, Information Technology, General Studies or equivalent education/experience
2 years Call center experience, customer service, IT
Ability to analyze information gathered by investigation, and report findings and recommendations
Effective written communication skills as appropriate for the needs of the audience
Ability to perform work independently with minimal supervision
Ability to simultaneously handle multiple priorities
Demonstrable working knowledge of spreadsheet, database, word processing and desktop publishing software
Preferred qualifications for this position include:
4 years Call center experience, customer service, IT
ITIL Foundations within 2 years upon hire
HDI Technical Support Professional within 2 years upon hire
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Infrastructure
Req ID: 281721
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