Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Health Screener - JACC Admitting in Lubbock, Texas

Covenant Health is seeking a full time Health Screener JACC Admitting.

Job Summary:

The Health Screener is responsible for providing a welcoming and safe experience to all who come to Covenant Health. The Health Screener is responsible for providing temperature and symptom screening of patients, visitors, caregivers, and vendors who enter the facility. Responsibilities include communicating entry requirements, screening those who meet requirements and upholding facility and visitor policy standards. The Health Screener reports to work for the duration of the shift, performs all safety screening procedures, assists in station maintenance, and escalates any concerns to the core leader. This position is responsible for ensuring that every guest experiences a welcoming and positive first impression.They are responsible for implementing new processes that ease the way of our patients and visitors.

Essential Functions:

  • Report to assigned station, check and prepare station for readiness. Restock materials as needed

  • Do appropriate Personal Protective Equipment (PPE) as required and follow applicable protocol

  • Review training documents and familiarize with any changes to processes related to screening responsibilities at start of each shift. Specifically review the Guest Services Representative Checklist and continuous use documents

  • Communicate and check in/out visitors in accordance with facility visitation policy

  • Utilize the resource documents and logarithm for script when addressing public

  • Screen individuals using specific steps outlined in facility procedures

  • Become familiar with facility layout and understand specialty of each department and learn key contacts to appropriately route inquiries

  • Coordinate with units/departments to collect patient items that may have been dropped off by family or friends and to arrange for escort for patients seeking treatment. Partner with other caregivers for assistance/support/instruction as needed

  • Escalate concerns or any specific needs throughout shift to Onsite Manager or House Supervisor. Understand appropriate escalation paths and partner with other caregivers as required and appropriate

  • Ensure a welcoming first impression is met every time with every guest by using our Service Excellence Standards.

  • Ease the way for out guest using great communication and way finding skills.

  • Completes other duties as assigned

  • Implement new processes as directed by leaders.

  • Create and maintain the surrounding environment in an effort to enhance experience

Preferred Position Qualifications:

Education : H.S. Diploma or GED

Experience : 6 months Customer service or other relevant experience

Covenant Health System is a faith-based ministry, focused on caring for the whole person - body, mind, and spirit - working with others to improve health and quality of life in our communities.

Thank you for applying with CHS. Your application will carefully be reviewed for the position(s) you have applied for. Please continue to seek career opportunities with us by visiting our web site at Your interest in Covenant Health System is appreciated.

Covenant Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Covenant Health

Category: Community Services