Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Associate Patient Access Representative - Northwest Urgent Care Clinic in Lubbock, Texas

We are a ministry that stands by our Values and our Promise - Know me, care for me, easy my way.

This posting serves to establish interested candidates for current open positions at the following locations: Covenant's Northwest Urgent Care Clinic

We have full-time and on-call positions. There are different shifts; day and evening shifts which include weekends. The work hours vary.

In this position you will:

  • Verify patient demographics and activate patients in the system of record upon arrival on the date of service, if the patient has been pre-registered.

  • Verify patient insurance by confirming and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility. Referrals to Financial Counselor, when appropriate.

  • Obtain all necessary patient signatures at time of arrival.

  • Perform collections and cashiering functions when appropriate.

To qualify for an Associate Patient Access Rep:

Preferred Position Qualifications:

  • 2 years registration experience preferred.

  • Familiarity with basic financial clearance functions.

  • Bilingual English/Spanish.

  • Previous experience with Meditech system.

To qualify for a Patient Access Rep:

Minimum Qualifications

• A minimum of 3 years healthcare experience within Patient Access of Business office setting.

• Previous experience with insurance eligibility systems.

• Utilization of medical terminology in job setting.

• Knowledge in medical billing codes

Preferred Position Qualifications:

  • High school diploma or GED preferred.

  • 5 years registration experience preferred.

  • Associates Degree in Healthcare or Business Administration.

To qualify for a Sr. Patient Access Rep:

Minimum Qualifications

• A minimum of 5 year’s healthcare experience within Patient Access or Business office setting.

• Advanced knowledge of medical terminology in job setting.

• Knowledge of medical billing codes

• Knowledge in federal regulations including HIPAA, AB1025/1627, Fair Debt Collections Practices and Medicare guidelines

• Knowledge in applicable rules/regulations/guidelines governing Managed Care and Government sponsored coverage and reimbursement

Preferred Position Qualifications:

  • Associates Degree Preferred

  • Bilingual English/Spanish.

  • Bachelor’s Degree in Healthcare or Business Administration or Certification as a Certified Revenue Cycle Representative (CRCR) by the Healthcare Financial Management Association (HFMA), or related certification preferred.

Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.Our ministry includes six hospitals with over 1,100 licensed beds: Covenant Medical Center - CMC Covenant Children’s Covenant Specialty Covenant Plainview - PLV Covenant Levelland - LVL Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant Medical Group (CMG) Covenant Health Partners Hospice of LubbockCovenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.Covenant / St. Joseph Health (SJH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant / St. Joseph Health (SJH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Covenant Health

Category: Administrative (Clinical)