Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Associate Patient Access Rep, Pulmonary Associates - Full time in Lubbock, Texas

Covenant Health is seeking a full time, day shift Associate Patient Access Representative with Pulmonary Associates.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Job Summary:

Responsible for scheduling, coordinating, and organizing all aspects of the clinical team, including serving as a customer resource representative for administrative associates, caregivers, and patients as assigned by the Director Coordinates activities required for processing claims for payment. Requires minimal supervision.

Essential Functions:

  • Data entry of all billing and collection information.

  • Submits all data for insurance verification and prior authorization of therapies.

  • Assembles reports and information to be transmitted via modem or computer for billing.

  • Serves as an effective resource person for customer/patient information on all insurance claims. Assists other departments regarding changes, claim status and procedures as needed.

  • Assembles reports as requested by Director or Finance department.

  • Office Coordinator:

• Be accountable to do office payroll.

• Manage office supplies and equipment.

• Do cash entries and balance books.

• Compile end of month reports as required by Finance.

  • Collection Coordinator:

• Works to correct insurance claims and re-bill them.

• Works with patients and insurances to resolve collection issues.

• Perform on-call delivery duties on an occasional basis.

Minimum Position Qualifications:

Education :

  • H.S. Diploma or GED

Experience :

  • 1 year of related experience.


  • Driver's license

Preferred Position Qualifications:

Experience :

  • 6 months of Computer experience

Covenant Health is celebrating over 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.

For over 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.

As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.

Our ministry includes six hospitals with over 1,100 licensed beds:

Covenant Medical Center - CMC Covenant Children’s Covenant Specialty Covenant Plainview - PLV Covenant Levelland - LVL Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant Medical Group (CMG) Covenant Health Partners Hospice of Lubbock

Covenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.

Covenant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Covenant Health

Category: Administrative (Clinical)

Req ID: R331446