Providence St. Joseph Health

Job Information

Providence Coordinator - Training and Quality Assurance in Liberty Lake, Washington


Providence St. Joseph Health is calling a Coordinator- Training and Quality Assurance to our location in Liberty Lake, WA.

We are seeking a Coordinator- Training and Quality Assurance to look for improvements & efficiency opportunities within Operations in one or more of the areas of payment posting, credit processing and payment research.

The incumbent performs all duties in a manner that promotes the Providence mission, values and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.

In this position you will have the following responsibilities:

  • Research training topics, develop lesson plans, and write all training curriculum aimed at achieving goals and objectives.

  • Update materials as procedures and policies change so that information presented is accurate in one or more of the areas of Payments and Credits.

  • Conduct training sessions utilizing workbooks or other written material. Use a supportive teaching style that is effective for the different learning styles of all staff in one or more of the areas of Payments and Credits.

  • Develop course assessments and evaluations to continually improve sessions to ensure that trainees are adequately prepared to perform basic job duties and build on team cohesiveness and interpersonal relationships, in one or more of the areas of Payments and Credits.

  • Provide constructive feedback on trainees; work on continuous employee development and growth opportunities with Managers.

  • Develop reference material such as procedures, policy documentation, and other supportive material.

  • Develop close working relationships with Operation Teams, Managers and other departments to identify training needs and develop ongoing training curriculum with current accepted procedures and practices.

  • Assist Payment Posters and Credit Analysts with resolving daily problems and answering questions.

  • Contribute toward team cohesiveness and efficiency; participate as a “team player”, supporting co-workers while setting an example of high personal and professional conduct for co-workers and others.

  • Participate in cross functional teams and departments for continuous process improvement.

  • Prioritize and create training calendar based on team requests.

  • Provide recommendations and observation summaries to the Team Managers on opportunities identified during the process observation.

  • Identify ongoing needs assessment and develop training based on findings in the areas of Payment Posting and Credit Processing.

  • Meet with Team Managers in a timely manner to review employee service observation results, audit results and recommend coaching strategies.

  • Conducts random audits of claims processed and entered; monitors compliance with regulatory requirements; and maintains statistical audit reports.

  • Works collaboratively with other departments to identify solutions to problems, improve customer satisfaction, and monitor effectiveness of performance initiatives.

  • Responsible for all missing payment research request.

  • Promote PH&S as a premier service organization by treating customers with compassion and respect.

  • Identify, resolve and escalate major issues and service failures that impede success.

  • Maintain confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.

  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance.


Required qualifications for this position include:

  • H.S. Diploma or GED

  • 3 years of experience in health care account management.

Preferred qualifications for this position include:

  • Some college level course work.

  • 3 years of experience in Hospital or Medical office setting with payment posting, credit processing and payment research experience.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Education

Location: Washington-Liberty Lake

Req ID: 275871