Providence St. Joseph Health

Job Information

Providence Health & Services Clinical Manager I - Retail in Irvine, California


Providence is calling a Clinic Manager - Retail (Full-Time/Day Shift) to Providence Express Care MSO in Irvine, CA.

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Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

We are seeking a Clinic Manager I - Retail who will provide ongoing leadership for the development and implementation of management and patient care systems to assure cost-effective and quality operations of the clinic. Ensure strategic integration of are and clinical practices to provide an optimal patient experience. Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

In this position you will:

  • Work closely with the ExpressCare Clinics Lead Providers and Medical Director(s) to ensure that expectations of the patients and providers are met.

  • Collaborate with Directors to determine or make recommendations on operating policy changes.

  • Decision are focused on daily operations of clinics; may be project driven.

  • Manage daily operations of up to 6 clinics.

  • Manage staff; responsible for recruitment and/terminations and managing performance.

  • Responsible for succession planning and career development guidance.

  • Determine processes that affect assigned clinics; recommends and implements process improvement and policy changes for assigned clinics to address areas of deficiency in patients’ concerns, production, quality of care and financial analysis.

  • Successfully navigates through issues that impact/affect Providers, clinics operations, clinics compliance and business goals and understands their correlation and impact.

  • Develop, recommend and implement strategic planning related to the clinics, the region, and the ExpressCare network; participate in marketing strategies to develop programs to enhance and further develop the clinic’s competitive position.

  • Develop, monitor and adhere to annual clinics operating budget including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space needs.

  • Make budgetary decisions for assigned clinics; accountability is direct and focused on exercising sound judgment according to defined policies and determines appropriate action.

  • Responsible for ensuring administrative and operational effectiveness for a clinic.

  • Responsible for identifying and discontinuing careless or negligent patient care due to staff skills, errors, faulty judgment or inadequate processes, policies or workflows specific to a clinic.

  • Provide education and direction to providers and staff on the organization’s direction, initiatives and philosophy.

  • Develop and maintains an effective organizational structure to facilitate clinics goals.

  • Manage recruitment, retention, training, compensation, and performance management of all clinics support staff.

  • Identify and address patients’ concerns, complaints and patient satisfaction survey in an appropriate and timely manner in accordance with ExpressCare customer service guidelines.

  • Analyze monthly financial and operational reports for statistical data on patient levels, clinics productions and revenues.

  • Oversee accounts payable, purchasing/inventory, payroll, billing and collection functions for the clinics.

  • Oversee clinics participation and compliance in all ExpressCare programs; oversee quality and medical management programs for the clinic; assure compliance of same.

  • Assist with selection/onboarding of providers.

  • Develop and maintains effective and professional relationships with all patients, staff, and providers.

  • Coordinate marketing materials and programs with business development staff.

  • Oversee the maintenance of the clinics building, offices and equipment.

  • Lead monthly all-staff meetings and actively participates in ongoing provider meetings.

  • Lead staff to ensure that patient care services are provided in a timely manner which are sensitive to the patient's physical and psychological needs.


Required qualifications for this position include:

  • One (1) year healthcare management, physician practice management and/or clinical operations experience.

  • Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

  • Understanding of local integrated delivery systems of a large, multi-site health system.

  • Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

  • Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.

  • Knowledge of basic office practices, procedures, machines and equipment.

  • Ability to prioritize, plan and coordinate work activities to meet short and long term (6-12 months) scheduling and logistical needs.

  • Demonstrated ability to successfully interact with clinic physician leadership and staff physicians to carry out clinic mission, goals and objectives.

  • Strong knowledge of practice management systems and EMR.

  • Demonstrated management and leadership skills, particularly mentoring, coaching and conflict management.

  • Personal style which emphasizes openness, visibility and approachability. Excellent listening and follow-through abilities and a willingness to accept constructive criticism.

  • Ability to support and incorporate PSJH values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; leadership.

  • Commitment to service excellence and positive interpersonal relations in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers and community members Ability to travel between facilities in an efficient manner.

  • Demonstrated computer/technical skills; proficiency with MS Office, e.g. Word, Excel, PowerPoint and Outlook.

Preferred qualifications for this position include:

  • Bachelor's Degree in Health-related field or business -OR- 4 years of progressively responsible clinic experience will be accepted.

  • Three (3) years equivalent work experience which includes management experience. Demonstrated progression into increasingly responsible leadership/management roles, Or

  • Six (6) years Healthcare experience.

  • Strong knowledge of Epic EMR.

About the hospital you will serve.

Express Care is your faster way to well! Express Care Clinics offer same-day appointments and extended hours seven days a week. We're here when you need care for the stuff you just can't treat at home. In addition, Express Care Virtual offers same-day, on-demand, video visits with trusted health care providers. Come see us when you want fast care from folks who know health.Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: California-Irvine

Req ID: 289419